Sr. ServiceNow Technical Consultant
About The Position
At Ondaro, you get to collaborate with incredibly talented people - designers, engineers, technologists, and industry thought leaders - who are all connected by a singular focus on solving business challenges that stand in the way of organizational change and progress. Along the way, we balance culture and business, resulting in a company that is committed to making the lives of our employees a little better and more fun each day through iteration and innovation. This role involves evaluating, recommending, and implementing customer requirements on the ServiceNow platform, leveraging deep technical expertise to guide and implement technical aspects of projects, delivering end-to-end automated solutions, providing technical leadership, and supporting requirements gathering workshops.
Requirements
- Proficient professional with advanced knowledge of ServiceNow
- 5+ years of hands-on ServiceNow experience
- 7+ years of general business or IT experience
- Proven track record of developing and delivering ServiceNow solutions
- Strong understanding of CSM module.
- Can work independently with minimal guidance, capable of leading smaller projects
- Experience consulting on technical and business requirements for clients
- Specializes implementing and supporting Customer Service Management (CSM).
Responsibilities
- Evaluate, recommend, and implement customer requirements on the ServiceNow platform, adhering to best practices for configuration and development
- Leverage your deep technical expertise to guide and implement the technical aspects of ServiceNow projects and solutions
- Deliver end-to-end automated solutions that align with customer business objectives and facilitate platform integrations
- Provide technical leadership and domain expertise to configure and develop the ServiceNow platform, aligning it with business processes and requirements.
- Support requirements gathering workshops, offering technical guidance, and assisting in capturing necessary business, functional, and technical requirements
Benefits
- a robust benefits package designed with your needs in mind
- paid training, including ServiceNow certifications
- training dollars and hours into our annual plan for each and every employee
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
