ServiceNow Technical Consultant (SOM)

Astrica

1d • Remote

About The Position

Astrica ServiceNow Technical Consultants leverage their understanding of system and software architecture to implement solutions on the ServiceNow platform, with a strong focus on Sales & Order Management (SOM) capabilities. Astrica aims to reimagine what it means to be a ServiceNow partner by blending smart automation with human-first change management, driven by curiosity, creativity, and humor. The team consists of industry professionals who find their work impactful and enjoyable. Astrica is an equal opportunity employer committed to a diverse and inclusive workplace, ensuring all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Requirements

• 5+ years of ServiceNow platform experience with a strong understanding of the product suite, including Sales & Order Management (SOM) or related modules (CSM, FSM, or telecom/media order management).
• 3–5+ years of experience designing and implementing order management or order orchestration solutions, preferably within ServiceNow or similar platforms.
• 5+ years of related client-facing professional consulting experience, preferably with ServiceNow.
• Hands-on experience with order lifecycle management, including order capture, decomposition, orchestration, and fulfillment workflows.
• Experience integrating ServiceNow with external systems such as CRM (e.g., Salesforce), ERP, billing, and provisioning platforms using REST/SOAP APIs, IntegrationHub, or middleware tools.
• Ability to lead client-facing workshops and meetings and conduct calls with customers independently or in support of business process and requirements gathering efforts related to order management and sales operations.
• A passion for advising and guiding customers on how to optimize their order-to-cash lifecycle using ServiceNow and for learning the latest platform features.
• A calm, adaptable, and driven approach to both client engagements and internal efforts/teams.
• A love of working in a fast-paced, collaborative, and adaptive environment with smart and fun people.

Responsibilities

• Participate in all technical aspects of delivering complex customer solutions on the ServiceNow platform, with a focus on Sales & Order Management modules including order capture, order orchestration, fulfillment, and decomposition.
• Advise clients on best practices to create scalable, efficient order-to-cash processes and enhanced customer experiences.
• Contribute on multiple Agile engagements, utilizing the Astrica methodology and tools to configure and develop SOM solutions—leveraging Flow Designer, IntegrationHub, Order Management data models, and APIs to drive automation and integration across systems (CRM, ERP, billing, etc.).
• Define technical and design approaches for SOM implementations, including order orchestration workflows, product catalog design, and integration patterns.
• Lead scrums and advise technical consulting resources on development and configuration activities.
• Estimate time and effort for SOM-related technical workstreams and proactively communicate progress and forecast changes to the Engagement Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed