ServiceNow Solutions Architect
About The Position
Opensity Solutions is hiring a ServiceNow Solutions Architect to work alongside its sales team. The role helps clients understand ServiceNow’s capabilities and helps sales teams shape solutions and scopes that delivery teams can implement. The architect partners with account executives on account planning, pipeline reviews, opportunity qualification, and deal strategy; leads client discovery; advises on platform approaches, business cases, and roadmaps; and explains ServiceNow capabilities, including Now Assist and AI Agents. The role shapes and scopes solutions by determining products, modules, integrations, data migration, and delivery phases; estimating effort with delivery teams; and preparing proposals, Statements of Work, and RFP responses. It also provides scope and effort inputs for pricing, identifies delivery risks, leads tailored demonstrations and proofs of concept, maintains demo environments and scripts, contributes to repeatable offerings, represents Opensity at industry events, shares client feedback, and keeps ServiceNow certifications current. Travel may be required up to 25% of the time.
Requirements
- At least 5 years of experience in presales, sales engineering, or ServiceNow consulting.
- At least 3 years of hands-on ServiceNow ecosystem experience in a presales capacity.
- Deep experience in at least two areas such as ITSM, CSM, Legal Services, SPM, CMDB, Discovery, or FSM.
- Working knowledge of Now Assist, AI Agents, and App Engine.
- Experience scoping ServiceNow projects, estimating effort, and writing Statements of Work at a partner or consulting firm.
- Ability to run demonstrations for both CIOs and technical teams.
- Understanding of services pricing and ability to recognize scope that creates delivery risk.
- Bachelor’s degree in business, IT, or engineering, or equivalent experience.
- ServiceNow Certified System Administrator (CSA) certification is required.
- Ability to travel up to 25% of the time.
Nice To Haves
- Certified Implementation Specialist (CIS) credentials.
- AI micro-certifications.
- ITIL 4 Foundation certification.
- Background in the legal services industry.
- Experience co-selling with ServiceNow and registering deals through the partner portal.
- Experience selling managed services or ongoing platform support.
- Experience building business cases that connect ServiceNow to cost savings or revenue.
Responsibilities
- Partner with account executives on account plans, pipeline reviews, and deal pursuit strategies.
- Help qualify opportunities early by confirming the client’s business problem and fit for ServiceNow.
- Run discovery sessions with client IT and/or business leaders to understand their current state and goals.
- Advise clients on their platforms, recommend out-of-the-box approaches first, and help develop business cases and roadmaps.
- Explain ServiceNow capabilities, including Now Assist and AI Agents, and present why ServiceNow and Opensity are a good fit.
- Determine the products, modules, integrations, data migration, and phasing needed for client solutions.
- Estimate project effort with the delivery team, including roles, hours, timelines, assumptions, and risks.
- Write proposals, Statements of Work, and RFP responses.
- Hand closed deals over to delivery while preserving alignment between the sold scope and delivery plans.
- Provide scope and effort inputs to the deal desk for pricing.
- Flag scope and delivery risks so deals can be priced appropriately.
- Run tailored demonstrations for client audiences and keep demo environments and scripts current.
- Set up and run proofs of concept when they help clients make decisions.
- Contribute to repeatable offerings and service packages.
- Represent Opensity at webinars, ServiceNow user groups, and Knowledge.
- Share client feedback about Opensity’s offerings, pricing, and capacity.
- Keep ServiceNow certifications current.
- Travel up to 25% of the time.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement plan
- Paid Time Off (PTO)
- Annual bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
