ServiceNow Architect

TEKsystems • Hanover, MD

3d • $148,200 - $222,400 • Remote

About The Position

The ServiceNow Practice Architect provides senior technical leadership for the ServiceNow practice and contributes to the organization’s growth, effectiveness, and profitability. This is a billable role requiring experience in utilization-based work and a broad understanding of technologies, services, and consulting approaches in the ServiceNow domain. The Practice Architect II leads consulting and delivery-management engagements, including resource management, deliverable development, project planning and execution, contract and cost adherence, and customer interaction. The role supports consulting revenues of $5 million to $10 million annually.

The architect translates customer requirements into actionable work, oversees and mentors administration and development teams, and ensures engagements are delivered on time, on budget, and with high quality. The role contributes to staffing and resource strategies, estimation, practice methodologies and standards, sales solutions, and the development of staff. It provides oversight to onshore and offshore teams and may influence stakeholders up to director level.

This is a permanent, fully remote position based out of Hanover, Maryland. The posted annual pay range is $148,200–$222,400, with individual compensation based on relevant factors. Additional earnings may be available through incentive programs such as annual bonuses or profit sharing.

Requirements

• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Implementation Specialist certification.
• At least 10 years of ServiceNow configuration and development experience.
• Practical, hands-on experience with multiple versions of the ServiceNow platform.
• Strong implementation experience across core IT Service Management modules.
• Experience with several ServiceNow products, such as ITSM, ITOM, Virtual Agent, Integration Hub, AppEngine, SAMPro, HAMPro, FSM, CSM, HRSD, SPM, and IRM.
• Experience developing and configuring NOW Assist AI.
• Experience configuring tables, forms, views, workflows, and notifications to deploy and automate IT and business services.
• CMDB experience with multiple data sources, including ServiceNow Discovery, integrations with other tools, and data imports.
• ServiceNow integration experience with multiple technologies or interfaces such as Email, JDBC, JSON, LDAP, SOAP, REST, SCCM, SCOM, SMS, SSO/SAML, OpenID, Digest Authentication, ODBC, Data Export, and CTI.
• Practical knowledge of web development languages and technologies, specifically JavaScript, Ajax, HTML, CSS, ServiceNow APIs, and Web Services.
• Proposal and/or Statement of Work development experience.
• At least five years of experience building, integrating, and delivering enterprise-wide solutions.
• Proven ITSM product or solution development management experience.
• Professional services and consulting work experience.
• Understanding of resource, communication, cost, risk, quality, and integration management.
• Understanding of IT services, service offerings, technical standards and policies, technical and business strategies, and organizational structure.
• Strong knowledge and experience in the disciplines, tools, and processes of the relevant practice.
• Strong analytical and problem-solving skills to manage technical challenges across multiple projects or programs simultaneously.
• Leadership qualities to lead and manage high-performing application engineering teams.
• Excellent interpersonal, communication, management, and organizational skills; sound judgment and tact; ability to work effectively with clients and management; and a collaborative approach.

Nice To Haves

• Certified Master Architect or Certified Technical Architect certification.
• ITIL Foundations certification.
• BA or BS degree in a related field; an MS degree is preferred.
• Service Mapping experience.
• Proven product development experience, ideally in key verticals.

Responsibilities

• Understand customer requirements, translate them into actionable tasks, and oversee, guide, and mentor administrator teams.
• Ensure ServiceNow engagements are delivered with high quality, on time, and on budget.
• Work with team leads on resource planning and staffing approved projects.
• Provide input to technical-resource sourcing strategies and build resource plans that ensure teams have the skills needed to deliver services.
• Interview and hire qualified administrators and developers, strengthen bench capacity, and augment project teams with contract staff when needed.
• Coordinate with management to understand project and business priorities and schedule development staff accordingly.
• Lead teams by providing direction and developmental feedback.
• Provide cost and resource estimates for applicable project phases and project-level effort and cost estimates.
• Contribute to practice methodologies, standards, and leading practices; promote their adoption and monitor adherence.
• Provide sales support during solution phases of the sales engagement lifecycle.
• Anticipate and define problems, identify possible causes, work with teams to identify solutions, and select and implement appropriate solutions.
• Make key decisions based on team input, IT services principles, business objectives, and needs analysis.
• Provide oversight, mentoring, and training to onshore and offshore ServiceNow administration teams.
• Ensure tactical and strategic Team Lead goals are met and influence stakeholders across the organization, including up to director level.
• Model commitment to practice methodologies, processes, and standards, and recommend process improvements.
• Develop and train staff; contribute expertise to internal IT teams, task forces, and other IT projects and programs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth post-tax contributions
• Life insurance, including voluntary life and AD&D coverage for employees and dependents
• Short- and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off, vacation, or sick leave
• Potential additional earnings through incentive programs such as annual bonuses or profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Senior