ServiceNow SAM Developer

JCS Solutions LLC•Andrews AFB, MD

5d•$80,000 - $118,000•Onsite

About The Position

JCS Solutions is seeking a ServiceNow SAM Developer to support modernization of IT Service Management capabilities for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). The position contributes to the Strategic Operations Project Team transitioning AFDW ITSM from BMC Helix to ServiceNow. Working with architects, asset managers, procurement stakeholders, and ITIL process owners, the developer will build and deploy ServiceNow Software Asset Management capabilities to improve operational efficiency, compliance, and mission readiness. The role supports automation of software and asset lifecycle processes, integrations with critical systems, CMDB data integrity, and actionable reporting. The position is onsite at Joint Base Andrews, Maryland, and requires an active DoD 8140/8570 IAT Level II certification and the ability to obtain and maintain or currently possess a Secret clearance. JCS Solutions describes itself as a technology firm providing solutions and services in defense, national security, and civilian sectors, including cloud computing, software development, cybersecurity, digital modernization, and management consulting for the federal government. The company emphasizes customer experience, innovation, accountability, inspiration, integrity, and stewardship. Compensation is based on factors including location, qualifications, and applicable contract terms; the stated salary range is $80,000 to $118,000. Employment is contingent on successfully passing a pre-employment drug screening and any other required background checks.

Requirements

At least 4 years of ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML.
Deep proficiency in Flow Designer, IntegrationHub, and API integrations.
Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
Proven experience in large-scale ServiceNow implementations and platform governance.
Ability to obtain and maintain or currently possess a Secret clearance, as required by the position.
Active DoD 8140/8570 IAT Level II certification.
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification.
A bachelor's degree in computer science, Information Systems, IT, Engineering, or a related field and 8+ years of relevant experience, or a master's degree with 6+ years of relevant experience; additional years of experience may be accepted in lieu of a degree.

Nice To Haves

Certified Implementation Specialist (CIS) in ITSM.
Experience integrating ServiceNow AI innovations such as Now Assist and AI agents.
Experience translating software licensing and asset management requirements into scalable platform solutions.
Experience developing administrative runbooks, architecture documentation, and knowledge bases.
Experience mentoring and onboarding technical team members.
Experience working at the Pentagon, Joint Base Andrews (JBA), and Joint Base Anacostia-Bolling (JBAB).

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end asset lifecycle automations using Flow Designer, Workflow Editor, and Scoped Applications.
Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
Implement logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas.
Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets and scoped applications across environments.
Support platform upgrades, patching, automated test framework validations, and knowledge transfer activities.