ServiceNow SAM Developer

TekSynap•Morningside, MD

1d•$100,000 - $120,000•Onsite

About The Position

TekSynap is seeking an experienced ServiceNow SAM Developer for its Strategic Operations Project Team, which is transitioning AFDW ITSM from BMC Helix to ServiceNow. The developer will engineer IT Service Management modernization efforts for the Air Force District of Washington and the Department of the Air Force, working with architects and business stakeholders to replace legacy, siloed processes with secure, efficient, user-centered automated workflows, applications, and integrations. The role applies a systematic engineering approach to software development, operations, and maintenance. It covers configuration and development across ServiceNow SAM Pro, SaaS Management, related HAM Pro integrations, and the broader platform. Work includes asset and license lifecycle automation, entitlement and compliance operations, platform scripting and customization, data architecture, imports and integrations, dashboards and reports, releases and upgrades, testing, documentation, and exploration of ServiceNow AI capabilities. The position also partners with IT Asset Managers, Procurement, and ITIL process owners to translate business needs into technical specifications and provides knowledge transfer to other team members. The position is located at Joint Base Andrews, Maryland, in a work environment that varies and has a medium noise level. The schedule is day shift, Monday through Friday, with possible evening and weekend work to meet program and contract needs. Travel is less than 10%. The role requires U.S. citizenship and an active Secret clearance. The target salary range is $100,000–$120,000. TekSynap offers full-time employees health, dental, and vision coverage; 401(k); life insurance; short- and long-term disability plans; vacation time; and holidays.

Requirements

Active DoD Secret clearance.
U.S. citizenship.
A bachelor’s degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance; alternatively, a master’s degree in a listed subject plus four years of general experience, including at least three years of specialized experience; or no degree plus ten years of general experience, including at least eight years of specialized experience.
At least six years of experience, including at least four years of specialized experience. Specialized experience includes work as an applications programmer on database management systems, knowledge of computer equipment, and the ability to develop complex software to satisfy design objectives.
At least four years of ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML, with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
Active ServiceNow Certified System Administrator (CSA) certification.
Active CompTIA Security+ certification.
Ability to work independently or under only general direction.

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end asset lifecycle automations for software requests, allocation, harvesting or reclamation, renewal, and retirement.
Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
Implement maintainable platform logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets and scoped applications across sub-production and production instances.
Lead unit testing, resolve defects, support platform upgrades and patching, and validate solutions with the Automated Test Framework.
Explore and integrate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset operations and user self-service.
Partner with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
Prepare program-level and user-level documentation, technical architecture documents, administrative runbooks, and user-facing knowledge bases.
Provide technical direction or feedback to programmers as needed to help meet program deadlines.
Mentor and onboard fellow team members.
Work in coordination with architects and business stakeholders to build, configure, and deploy automated workflows, custom applications, and system integrations.
Analyze functional business applications and design specifications; develop diagrams and logic flow charts; translate designs into software; and refine software for required functionality and efficiency.