ServiceNow SAM Developer-Secret

Sunayu•Camp Springs, MD

7d•Onsite

About The Position

The ServiceNow SAM Developer is the hands-on engineering force behind IT Service Management modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). Working with architects and business stakeholders, the developer builds, configures, and deploys automated workflows, custom applications, and system integrations to replace legacy processes and deliver secure, efficient, user-focused solutions supporting mission readiness and daily operations. The role engineers ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations; implements software entitlement models, license metrics, normalization rules, and automated reconciliation; and automates software asset lifecycles. It also develops and customizes platform functionality, manages data models and integrations, builds dashboards and reports, supports deployments, upgrades and testing, and explores ServiceNow AI capabilities. The developer collaborates with IT Asset Managers, Procurement, and ITIL process owners, and creates technical documentation and knowledge resources while mentoring team members.

Requirements

Bachelor’s degree in computer science, Information Systems, IT, Engineering, or a related field and 8 or more years of relevant experience; alternatively, a master’s degree and 6 or more years of relevant experience. Additional years of experience may be accepted in lieu of a degree.
At least 4 years of ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML.
Deep proficiency in Flow Designer, IntegrationHub, and API integrations.
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification.
Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
Proven experience in large-scale ServiceNow implementations and platform governance.

Nice To Haves

ServiceNow Certified Implementation Specialist (CIS) in ITSM.
Master’s degree in IT or a related field.
Certified Application Developer.
ITIL v4 Foundations Certification.
BMC Helix or BMC Remedy experience.

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end software asset lifecycle automations, including requests, allocation, harvesting or reclamation, renewal, and retirement.
Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
Develop maintainable platform logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
Execute data imports, transform maps, and scheduled jobs to synchronize discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets or scoped applications across sub-production and production instances.
Lead unit testing, resolve defects, support platform upgrades and patching, and validate automated tests using ATF.
Explore and integrate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset operations and self-service.
Work with IT Asset Managers, Procurement, and ITIL process owners to translate licensing rules into technical specifications.
Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard team members.