ServiceNow SAM Developer
About The Position
Leidos is seeking an experienced ServiceNow SAM Developer to join their Strategic Operations Project Team, which is responsible for transitioning AFDW ITSM BMC Helix to ServiceNow. As a ServiceNow Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF). You will build, configure, and deploy automated workflows, custom applications, and system integrations to replace legacy processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is crucial for delivering secure, efficient, and user-centric solutions that support DAF mission readiness and operations.
Requirements
- Bachelors degree in computer science, Information Systems, IT, Engineering, or related field and 8+ years of prior relevant experience or a Masters degree with 6+ years of prior relevant experience. Additional years of experience will be accepted in lieu of a degree.
- At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.
- ServiceNow Certified System Administrator or ServiceNow Certified Application Developer, required.
- Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
- Proven experience in large-scale ServiceNow implementations and platform governance.
Nice To Haves
- Master’s degree in IT or a related field.
- Certified Application Developer.
- ITIL v4 Foundations Certification, a plus.
- BMC Helix or BMC Remedy experience.
Responsibilities
- Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
- Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
- Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
- Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
- Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
- Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
- Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
- Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
- Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.
- Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
- Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.
- Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
- Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.
Benefits
- Pay Range $107,900.00 - $195,050.00
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
