ServiceNow SAM Developer

KaylaTek•Joint Base Andrews, MD

5d•$140,000 - $142,000•Onsite

About The Position

KaylaTek is seeking an experienced ServiceNow SAM Developer to join its Strategic Operations Project Team, which is transitioning AFDW ITSM from BMC Helix to ServiceNow. The role provides hands-on engineering for ITSM modernization efforts supporting the Air Force District of Washington and the Department of the Air Force. Working with architects and business stakeholders, the developer will build, configure, and deploy automated workflows, custom applications, and system integrations to replace legacy processes and deliver secure, efficient, user-centered solutions. The position is based at Joint Base Andrews, Maryland, and is 100% on site with ad-hoc telework. It is a day-shift role, Monday through Friday. An active DoD Secret clearance and U.S. citizenship are required. The developer will engineer and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations; implement software entitlement models and license compliance processes; automate asset lifecycles; develop and customize the platform; manage data integrations, reporting, releases, testing, and upgrades; and collaborate with IT Asset Managers, Procurement, and ITIL process owners. The role also includes documenting solutions, transferring knowledge, mentoring team members, and exploring ServiceNow AI capabilities for asset operations and self-service.

Requirements

Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or a related field and 8+ years of relevant experience, or a master’s degree and 6+ years of relevant experience; additional years of experience may be accepted in lieu of a degree.
At least 4 years of ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML.
Deep proficiency in Flow Designer, IntegrationHub, and API integrations.
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification.
Strong expertise in ITAM (SAM/HAM) and ITOM modules, including CMDB, Discovery, and Service Mapping.
Experience with large-scale ServiceNow implementations and platform governance.
Active DoD Secret clearance.
U.S. citizenship.

Nice To Haves

ServiceNow Certified Implementation Specialist (CIS) in ITSM certification.

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end asset lifecycle automations for software requests, allocation, harvesting or reclamation, renewal, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
Design, code, debug, test, document, and deploy scalable ServiceNow platform solutions.
Develop maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
Run data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets or scoped applications across sub-production and production instances.
Lead unit testing, resolve defects, support platform upgrades and patching, and validate solutions using the Automated Test Framework (ATF).
Explore and integrate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset operations and user self-service.
Work with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical specifications.
Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard team members.