ServiceNow Developer (EAM, HAM, SAM))

ICF•Reston, VA

3d•Remote

About The Position

ICF is seeking a Senior ServiceNow Developer to support a public health agency client within the Office of the Chief Information Officer. The role designs, develops, and implements enterprise ServiceNow solutions across IT Asset Management, Hardware Asset Management, Software Asset Management, Enterprise Asset Management, IT Operations Management, and custom or scoped applications. The developer supports complex U.S. federal programs and works with technical and business stakeholders to deliver scalable, secure, and sustainable solutions aligned with organizational objectives, enterprise architecture, governance, federal compliance requirements, and ServiceNow best practices. The position covers ServiceNow architecture and application development, data foundations and data architecture, asset lifecycle solutions, integrations, platform administration and optimization, Agile delivery, technical leadership, documentation, and security and compliance. Solutions may use out-of-the-box capabilities and custom development, including JavaScript and ServiceNow development frameworks. Work must be performed within the United States.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
At least 5 years of hands-on ServiceNow development, implementation, or solution architecture experience.
Must be a U.S. citizen or Green Card holder due to federal contract requirements.
Ability to obtain and maintain a Federal Public Trust clearance.
Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.
Hands-on experience implementing, developing, or supporting ServiceNow HAM and experience with hardware procurement, receiving, inventory, assignment, maintenance, retirement, and disposal processes.
Hands-on experience implementing, developing, or supporting ServiceNow SAM and experience with software discovery, normalization, software models, entitlement management, license compliance, reclamation, and optimization.
Hands-on experience implementing, developing, or supporting ServiceNow EAM and experience with enterprise asset lifecycle management, maintenance management, work management, asset tracking, and operational workflows.
Experience supporting ServiceNow Data Foundations, data governance, normalization, data quality improvements, and enterprise data modeling.
Experience with large-scale CMDB implementations and data relationship management.
Experience with ServiceNow App Engine and custom application development.
Experience with Service Portal and/or Employee Center.
Experience designing and supporting ServiceNow integrations with third-party systems and enterprise platforms.

Responsibilities

Define and implement ServiceNow architecture standards aligned with business objectives, IT strategy, platform standards, data architecture, and technical roadmaps.
Design scalable, maintainable, and secure ServiceNow solutions that meet enterprise architecture, governance, and federal compliance requirements.
Design, develop, configure, and implement ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom/scoped applications, workflows, business rules, UI policies, integrations, and automation.
Configure and extend ServiceNow applications to support enterprise asset lifecycle and operational management processes, using out-of-the-box functionality and custom development as appropriate.
Implement and support ServiceNow Data Foundations aligned with enterprise data architecture and governance standards.
Design solutions using the ServiceNow data model, CIs, CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources.
Promote data quality, normalization, governance, and data integrity; support CMDB maturation, asset data management, and data relationship optimization.
Design and implement HAM, SAM, and EAM solutions covering asset lifecycle processes such as procurement, onboarding, inventory, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal.
Integrate asset management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise business processes.
Develop scalable solutions using JavaScript and ServiceNow frameworks, including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, IntegrationHub, REST/SOAP integrations, and scoped applications.
Design, develop, and support integrations between ServiceNow and third-party enterprise systems using REST, SOAP, IntegrationHub, MID Servers, and related technologies.
Ensure reliable data synchronization, governance, and data exchange across integrated platforms.
Support ATO activities, platform upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support.
Evaluate existing implementations and identify opportunities to improve automation, performance, maintainability, and user experience while reducing technical debt.
Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams to translate business requirements into scalable ServiceNow solutions.
Participate in Agile and SAFe ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and solution design discussions.
Conduct code reviews, promote development standards and best practices, mentor developers, and provide technical guidance through the software development lifecycle.
Ensure solution designs are scalable, maintainable, secure, and aligned with platform governance requirements.
Create and maintain architecture diagrams, configuration specifications, workflow and integration documentation, technical designs, and data models.
Contribute to proposals, technical demonstrations, reusable assets, and ServiceNow practice development initiatives.
Ensure solutions comply with federal security, privacy, accessibility, and operational requirements, and support activities needed to obtain and maintain ATO compliance.