ServiceNow Developer (EAM, HAM, SAM)) - Remote

ICF•Reston, VA

4d•$98,614 - $167,644•Remote

About The Position

ICF is seeking a Senior ServiceNow Developer to support a public health agency client within the Office of the Chief Information Officer (OCIO). The role designs, develops, and implements enterprise ServiceNow solutions across IT Asset Management (ITAM), Hardware Asset Management (HAM), Software Asset Management (SAM), Enterprise Asset Management (EAM), IT Operations Management (ITOM), and custom or scoped applications. The developer will support complex U.S. federal programs and work with technical and business stakeholders to deliver scalable, secure, sustainable solutions aligned with organizational objectives, enterprise architecture, and industry best practices. The position combines ServiceNow solution architecture, hands-on platform development, data architecture, asset-management solution delivery, integrations, platform administration, technical leadership, and documentation. The role also supports federal security, privacy, accessibility, operational, and Authority to Operate (ATO) requirements. Work must be performed within the United States; foreign work locations and personal VPN connections are not permitted.

Requirements

Bachelor's degree or an equivalent combination of education and experience.
At least 5 years of hands-on ServiceNow development, implementation, or solution architecture experience.
Must be a U.S. citizen or Green Card holder due to federal contract requirements.
Ability to obtain and maintain a Federal Public Trust clearance.
Must reside in the United States, be authorized to work in the United States, and perform all work within the United States.
Hands-on experience implementing, developing, or supporting ServiceNow HAM, including hardware asset lifecycle, procurement, receiving, inventory, assignment, maintenance, retirement, and disposal processes.
Hands-on experience implementing, developing, or supporting ServiceNow SAM, including software discovery, normalization, software models, entitlement management, license compliance, reclamation, and optimization.
Hands-on experience implementing, developing, or supporting ServiceNow EAM, including enterprise asset lifecycle, maintenance management, work management, asset tracking, and operational workflows.
Experience supporting ServiceNow Data Foundations initiatives, data governance, normalization, data quality improvement, and enterprise data modeling.
Experience with large-scale CMDB implementations and data relationship management.
Experience with ServiceNow App Engine and custom application development.
Experience with Service Portal and/or Employee Center.
Experience designing and supporting ServiceNow integrations with third-party systems and enterprise platforms.
ServiceNow Certified Data Foundations Specialist certification.
ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Application Developer (CAD) certification.
ServiceNow Certified Implementation Specialist (CIS) certification.
ServiceNow Certified Technical Architect (CTA) certification.
ServiceNow Certified Implementation Specialist – Hardware Asset Management (HAM) certification.
ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) certification.

Responsibilities

Define and implement ServiceNow architecture standards aligned with business objectives, IT strategy, platform standards, data architecture, and technical roadmaps.
Design scalable, maintainable, secure ServiceNow solutions aligned with enterprise architecture, governance, and federal compliance standards.
Design, develop, configure, and implement ServiceNow capabilities across ITAM, HAM, SAM, EAM, ITOM, custom applications, workflows, business rules, UI policies, integrations, and automation.
Deliver solutions using out-of-the-box functionality and custom development where appropriate, and extend applications for enterprise asset lifecycle and operational management.
Implement and support ServiceNow Data Foundations in alignment with enterprise data architecture and governance standards.
Design data solutions involving the ServiceNow data model, CIs, CMDB, asset relationships, users, locations, vendors, contracts, and enterprise data sources.
Promote data quality, normalization, governance, and integrity; support CMDB maturation, asset data management, and data relationship optimization.
Design and implement HAM, SAM, and EAM solutions and support the full asset lifecycle, including procurement, onboarding, inventory, discovery, normalization, assignment, maintenance, compliance, optimization, retirement, and disposal.
Integrate asset-management capabilities with CMDB, Discovery, Service Mapping, procurement systems, contract management, and enterprise processes.
Develop scalable ServiceNow solutions using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Flow Designer, IntegrationHub, REST/SOAP integrations, and scoped application development.
Design, develop, and support integrations between ServiceNow and third-party enterprise systems using REST, SOAP, IntegrationHub, MID Servers, and related technologies; support reliable data synchronization and governance.
Support ATO activities, upgrades, patching, environment cloning, MID Server administration, performance tuning, platform health monitoring, and production support.
Evaluate existing implementations and identify improvements to automation, performance, maintainability, and user experience while reducing technical debt.
Collaborate with product owners, business analysts, architects, developers, client stakeholders, and technical teams to translate requirements into ServiceNow solutions.
Participate in Agile and SAFe ceremonies, including sprint planning, backlog refinement, reviews, retrospectives, and solution design discussions.
Conduct code reviews, promote development standards and best practices, mentor developers, and provide technical guidance throughout the software development lifecycle.
Create and maintain architecture diagrams, configuration specifications, workflow and integration documentation, technical designs, and data models.
Contribute to proposals, technical demonstrations, reusable assets, and ServiceNow practice development initiatives.
Ensure solutions comply with federal security, privacy, accessibility, and operational requirements, and support activities to obtain and maintain ATO compliance.