ServiceNow SAM Developer

KaylaTek•Joint Base Andrews, MD

3d•Onsite

About The Position

KaylaTek is seeking an experienced ServiceNow SAM Developer for its Strategic Operations Project Team, which is transitioning the Air Force District of Washington (AFDW) ITSM platform from BMC Helix to ServiceNow. The developer will engineer ITSM modernization efforts for AFDW and the Department of the Air Force, working with architects and business stakeholders to build, configure, and deploy workflows, custom applications, and integrations that replace legacy processes. The role supports secure, efficient, user-centered solutions for mission readiness and day-to-day operations. The position focuses on ServiceNow Software Asset Management (SAM) and IT Asset Management (ITAM), including SAM Pro, SaaS Management, and related Hardware Asset Management Pro integrations. It also encompasses platform development and customization, data architecture, integrations, reporting, release management, testing, governance, and stakeholder enablement. The role is based at Joint Base Andrews, Maryland, and is 100% onsite with ad-hoc telework. The schedule is day shift, Monday through Friday. An active Department of Defense Secret clearance and U.S. citizenship are required.

Requirements

Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or a related field and 8 or more years of relevant experience; alternatively, a master’s degree and 6 or more years of relevant experience. Additional years of experience may be accepted in lieu of a degree.
At least 4 years of ServiceNow development and scripting experience, including JavaScript, Glide APIs, HTML, and XML.
Deep proficiency in Flow Designer, IntegrationHub, and API integrations.
ServiceNow Certified System Administrator or ServiceNow Certified Application Developer certification.
Strong expertise in ITAM (SAM/HAM) and ITOM modules, including CMDB, Discovery, and Service Mapping.
Experience with large-scale ServiceNow implementations and platform governance.
Active DoD Secret clearance.
U.S. citizenship.

Nice To Haves

ServiceNow Certified Implementation Specialist (CIS) in ITSM certification.

Responsibilities

Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.
Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
Design end-to-end asset lifecycle automations for software requests, allocation, harvesting or reclamation, renewal, and retirement using Flow Designer, Workflow Editor, and Scoped Applications.
Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.
Develop maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets in accordance with enterprise coding standards.
Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.
Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.
Build and maintain SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
Prepare technical design specifications and migrate update sets and scoped applications across sub-production and production instances.
Lead unit testing, resolve defects, support platform upgrades and patching, and perform Automated Test Framework (ATF) validations.
Explore and integrate ServiceNow AI capabilities, including Now Assist and AI agents, to improve asset operations and user self-service.
Work with IT Asset Managers, Procurement, and ITIL process owners to translate software licensing rules into technical platform specifications.
Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard team members.