ServiceNow Project Manager

BRMi•, VA

17h•$115,000 - $121,000•Remote

About The Position

BRMi is seeking an experienced Project Manager to support a large financial services client and partner with technology leaders to organize, govern, and advance highly visible ServiceNow initiatives. The role provides structure and delivery discipline across continuous improvement and acceleration, strategic governance, platform initiatives, and the associated portfolio of work. The Project Manager connects leaders, delivery teams, business stakeholders, and partners, ensuring that priorities are clear, commitments are tracked, and risks and decisions are surfaced early. The role maintains a consistent view of progress and business value and translates detailed platform activity, backlog progress, dependencies, risks, metrics, and accomplishments into concise, decision-ready materials for senior executives and governance forums. This W2 opportunity may be performed 100% remotely in Virginia, West Virginia, Maryland, Washington, DC, or Florida. High-profile roles may require travel to the customer headquarters in Virginia for an in-person interview; expenses are paid. BRMi will not sponsor work visas for this position.

Requirements

Demonstrated project or program management experience supporting complex, highly visible technology initiatives.
Experience working directly with senior leaders and translating detailed delivery information into executive-level communication.
Strong experience establishing governance cadences, project controls, status reporting, backlog visibility, and accountability mechanisms.
Experience coordinating initiatives across multiple technical and business teams.
Demonstrated ability to organize work into clear plans, ownership, milestones, and measurable outcomes.
Strong PowerPoint and executive presentation skills, including the ability to turn technical content into concise leadership narratives.
Experience facilitating working sessions, leadership reviews, and governance meetings.
Strong understanding of RAID management, dependency management, decision tracking, prioritization, and delivery governance.
Must be eligible for a W2 opportunity; BRMi will not sponsor work visas.

Nice To Haves

Familiarity with ServiceNow, ServiceNow platform teams, or enterprise ServiceNow initiatives.
Experience supporting ServiceNow governance, platform modernization, automation, AI/Now Assist, CMDB, Service Mapping, demand management, or similar platform initiatives.
PMP certification.
Experience operating in an Agile, product, portfolio, or hybrid delivery environment.

Responsibilities

Provide project management leadership across high-visibility ServiceNow strategic initiatives and continuous-improvement efforts.
Establish objectives, milestones, deliverables, owners, dependencies, and expected outcomes.
Translate leadership objectives into actionable work plans and maintain visibility from strategy through execution.
Maintain an integrated view across multiple ServiceNow initiatives.
Facilitate working sessions that establish outcomes, owners, actions, and decisions.
Identify delivery gaps, unclear ownership, competing priorities, and dependencies requiring leadership attention.
Drive follow-through and accountability for committed actions and objectives.
Help leaders organize and maintain the strategic initiative and continuous-improvement backlog.
Provide visibility into committed, in-progress, blocked, and recommended work.
Partner with initiative owners to define measurable outcomes and determine when work is complete.
Connect backlog items to strategic priorities, expected value, dependencies, risks, and leadership decisions.
Support prioritization discussions when capacity or competing initiatives require tradeoffs.
Maintain action and decision tracking so governance commitments translate into execution.
Coordinate preparation for recurring executive governance and leadership reviews.
Develop and maintain concise, executive-ready status materials with ServiceNow leaders and subject-matter experts.
Translate technical and operational information into clear narratives covering business value, delivery progress, milestones, risks, dependencies, decisions, backlog priorities, and measurable outcomes.
Establish a preparation cadence for content collection, owner alignment, quality review, and presenter readiness.
Work with presenters to ensure they own their content and are prepared to communicate decisions, risks, and outcomes.
Build working relationships with ServiceNow platform leadership, managers, technical SMEs, business stakeholders, vendors, and enterprise partners.
Coordinate work spanning organizational or platform boundaries.
Keep subject-matter experts accountable for their content and outcomes while providing structure to move the overall effort forward.
Facilitate alignment among teams with different priorities, perspectives, or definitions of success.
Distinguish issues for working-team resolution from those requiring leadership escalation or governance decisions.
Bring appropriate stakeholders together to resolve cross-functional dependencies.
Maintain visibility into material risks, issues, dependencies, decisions, and actions across assigned initiatives.
Ensure each material item has clear ownership, impact, target resolution, and escalation path.
Surface potential delivery or governance concerns early.
Prepare leadership with context and options needed to make decisions.
Track decisions through completion and ensure resulting actions are reflected in plans and backlogs.