Project Manager, ServiceNow (Fort Lee, VA)
About The Position
ICF’s Digital Modernization Division provides integrated strategic information technology and management consulting solutions to public- and private-sector clients. The Project Manager, ServiceNow serves as a trusted advisor in technology strategy, IT engineering, service management, and platform management. The role guides management of SaaS technology platforms and works with technical leaders, architects, and service delivery teams to develop technology practices and standards. The team supports the performance and reliability of public-facing, mission-critical applications in close collaboration with clients and contractors. This position develops technology strategy with federal executives, business subject-matter experts, and stakeholders; gathers and communicates business needs; and advises on solution approaches, architecture, governance, and technology choices. The Project Manager collaborates across teams to define and prioritize ServiceNow development and supports implementation from requirements and design through testing and delivery. The role also leads the development of prototypes and proofs of concept and documents project plans, architectures, processes, and business workflows. The position must be performed onsite in Fort Lee, Virginia, five days per week. The successful candidate must be a U.S. citizen and able to obtain a Secret clearance.
Requirements
- Must be able to obtain a Secret clearance.
- Must be a U.S. citizen, as required by the federal government.
- Project Management Professional (PMP) certification.
- Bachelor of Science degree from an accredited institution.
- 8+ years of project management experience.
- 4+ years of experience working with low-code/no-code platforms such as ServiceNow.
- 5+ years of experience leading technology consulting engagements with clients.
- 4+ years of federal experience.
- Strong leadership and team management skills.
- Exceptional problem-solving and critical-thinking abilities.
- Excellent communication, presentation, and stakeholder management skills.
- Conflict-resolution skills to mitigate risks, resolve issues, and ensure timely and accurate delivery.
Nice To Haves
- Certified Scrum Master.
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
- AWS Certified Cloud Practitioner.
- Good understanding of system architecture and design principles.
- Familiarity with ITIL processes and IT Service Management (ITSM) principles.
- In-depth understanding of ServiceNow best practices and industry trends.
- Understanding of federal government security and compliance rules, including NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts.
Responsibilities
- Develop technology strategy in collaboration with federal executives, business SMEs, and key stakeholders.
- Build trust and rapport with business stakeholders to understand concerns and mission needs.
- Lead meetings with senior client leaders and stakeholders to assess current state, processes, requirements, pain points, aspirations, and goals.
- Prepare technology presentations and explain complex technology choices, trade-offs, and considerations.
- Work with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy.
- Develop governance, operating models, CONOPS, and processes that support the business mission.
- Evaluate technology platforms, conduct alternatives analysis using defined processes, and present findings to technical and non-technical audiences.
- Document current-state and future-state architecture diagrams, business process flows, flow charts, and decision trees.
- Participate in project discussions and team meetings, including standups and reviews.
- Collaborate with cross-functional teams to define and prioritize ServiceNow development activities.
- Support implementation requirements, design, testing, and delivery of tracking and reporting tools.
- Work with IT system stakeholders and internal SMEs to define system requirements and design approaches.
- Learn client processes and procedures and assist in making technology-related improvements.
- Lead and manage rapid development and implementation of prototypes and proofs of concept with senior technologists using a variety of technologies.
- Identify requirements by establishing rapport with clients and others who understand service requirements.
- Document project plans, architecture diagrams, and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
