Leasing Consultant - Modera Fort Lee

Mill Creek Residential•Fort Lee, NJ

3d•$22 - $25

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The consultant guides prospective residents in choosing a home and supports residents throughout their residency. The role requires a New Jersey Real Estate License and may involve travel between communities. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on community needs and the consultant’s skills, experience, and career goals.

Requirements

New Jersey Real Estate License.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills in English.
Ability to take ownership of resident issues and concerns and reach a resolution.
Ability to maintain in-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local area.
Ability to research competing properties and their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic.
Ability to operate general office equipment, including a computer, tablet, and telephone, and program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.

Nice To Haves

High school diploma or GED.
Experience in multifamily, single-family rentals, build-to-rent, or related property management.
Retail sales or hospitality experience.

Responsibilities

Greet prospective residents, build personal connections, determine their needs, and present the community and homes, including relevant features and benefits.
Complete lease applications, assist with application verification, and promptly communicate application results.
Manage leads and follow up with prospects to convert inquiries into leases and meet leasing goals.
Research competing properties and update monthly market surveys on rents, specials, amenities, features, and events.
Answer telephone calls, return voicemails, and enter accurate and timely information into appropriate systems, including managing Entrata tasks and leads daily.
Prepare leasing reports and provide updates on daily activity, notices to vacate, leases, cancellations, transfers, and renewals to the Community Manager.
Keep the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share marketing and promotional ideas, assist with social media advertising as directed, and post Craigslist ads daily.
Assist with move-in preparations, including inspecting homes and preparing move-in gifts and packages.
Support residents with move-ins, lease renewals, move-outs, and transfers.
Address and resolve customer concerns professionally and promptly, communicate service standards, and contribute ideas to improve resident satisfaction and retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including addendums, and attend training classes or meetings as required or recommended.
Strive for a 25% conversion ratio of tours to new leases through effective selling and follow-through.
Follow company policies and procedures and comply with applicable federal, state, and local laws, including Fair Housing regulations.
Represent Mill Creek’s mission, values, and brand promise and complete other duties as assigned.