Leasing Consultant - Modera Loso

Mill Creek Residential•Charlotte, NC

10d

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The role guides prospects in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties, considering the associate’s skills, experience, career goals, and the community’s working requirements. The Leasing Consultant supports sales and marketing, leasing operations, resident service, and property standards. The position requires accurate lease and resident documentation, timely follow-up with prospects and residents, and adherence to company policies and applicable laws, including Fair Housing regulations. The associate is expected to embody Mill Creek’s mission, values, and brand promise.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills in English, including the ability to clearly speak, read, and write.
Ability to take ownership of resident issues or concerns and reach a resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to work assigned schedules, including weekends, and accurately document and verify time worked.

Nice To Haves

Experience in multifamily or single-family rentals, build-to-rent, or related property management; retail sales; or hospitality.

Responsibilities

Greet prospective residents, identify their needs and preferences, and professionally present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and promptly communicate application results.
Manage and convert prospect leads into leases, follow up with prospects who have not leased, and work toward a 25% tour-to-lease conversion ratio.
Research competitive properties and update market surveys monthly, including information on rents, specials, events, pricing, amenities, and features.
Answer telephone calls, return voicemails, and address prospect inquiries, resident issues, and service requests.
Enter accurate and timely information into relevant systems, manage Entrata tasks and leads daily, and prepare leasing reports as requested.
Maintain the office, clubroom, home models, and market-ready homes in impeccable condition.
Share promotional ideas, assist with social media advertising as directed, and post Craigslist advertisements daily to generate traffic.
Assist with move-in preparation, including home walks and preparation of move-in gifts and packages with keys and passes.
Maintain knowledge of the surrounding neighborhood and share relevant information with prospects and residents.
Communicate service guarantees and customer service standards, take ownership of customer concerns, and resolve them promptly and professionally.
Support residents during move-ins and assist with lease renewals, move-outs, and resident transfers.
Contribute ideas to improve resident satisfaction and participate in the monthly renewal program to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums, and update daily activity reports, notices to vacate, leases, cancellations, transfers, and renewals for the Community Manager.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with Federal, State, and local laws, including Fair Housing regulations.
Perform other duties as assigned and embody the company’s mission, values, and brand promise.
Work assigned schedules, including weekends, report to work on time, and accurately document and verify time worked.
Travel between two or more communities if necessary.