Leasing Consultant - Modera Riverside

Mill Creek Residential•Miami, FL

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The role guides prospects through choosing a home and supports residents throughout their residency. The Senior Community Manager or Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties, taking into account the consultant’s skills, experience, career goals, and the community’s working requirements. The position supports sales and marketing, resident service, and property operations. Responsibilities include presenting the community and available homes, converting leads into leases, supporting lease applications and resident transitions, maintaining accurate records and reports, and helping ensure that shared spaces and market-ready homes are well presented. The Leasing Consultant is expected to follow company policies and applicable laws, including Fair Housing regulations, and to embody Mill Creek Residential’s mission, values, and brand promise.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills.
Ability to communicate, speak, read, and write clearly in English.
Ability to take ownership of resident issues or concerns and resolve them.
Ability to learn and maintain in-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to travel between two or more communities if necessary.
Ability to report to work on time and work assigned schedules, including weekends.

Nice To Haves

Multifamily, single-family rentals, build-to-rent, or related property management experience.
Retail sales or hospitality experience.

Responsibilities

Greet prospective residents, determine their needs and preferences, and professionally present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and communicate application results to prospective residents in a timely manner.
Manage and follow up with prospect leads, convert prospects into leases, and work toward leasing goals and a 25% tour-to-new-lease conversion ratio.
Call or visit competitive properties monthly to update market surveys and monitor competitors’ rents, specials, events, pricing, amenities, and features.
Answer telephone calls, return voicemails, and respond to prospect calls, resident issues, and service requests.
Enter accurate and timely information into company systems, manage Entrata tasks and leads daily, prepare requested leasing reports, and update daily activity and resident-status records.
Maintain the office, clubroom, home models, and market-ready homes in impeccable condition.
Share promotional ideas and events for the marketing timeline and assist with social media advertising as directed by the Manager.
Assist with move-in preparation, including inspecting the home and preparing move-in gifts and packages with keys and passes.
Maintain familiarity with the surrounding neighborhood and provide information to prospects and residents.
Support the customer experience vision, communicate service guarantees and standards, and take ownership of customer concerns through timely, professional resolution.
Support residents during move-ins and assist with lease renewals, move-outs, and resident transfers.
Contribute ideas to improve resident satisfaction and participate in the monthly property renewal program to encourage resident retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums, and attend training classes or meetings as required or recommended by management.
Post Craigslist ads daily to generate traffic.
Follow company policies and procedures and comply with Federal, State, and local laws, including Fair Housing regulations.
Work assigned schedules, including weekends, arrive on time, and accurately document and verify time worked.
Perform other duties as assigned.