Leasing Consultant - Modera Riverside

Mill Creek Residential•Miami, FL

About The Position

The Leasing Consultant is the primary point of contact for current and prospective residents, providing outstanding customer service and demonstrating sales excellence. The role guides prospective residents in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the associate’s skills, experience, career goals, and the community’s needs. The position combines sales and marketing, customer service, and operational responsibilities. It includes presenting the community and homes, converting leads into leases, supporting resident move-ins and renewals, responding to resident needs, maintaining accurate leasing records, and helping ensure the property and its materials are presented well. The Leasing Consultant is expected to embody Mill Creek’s mission, values, and brand promise and comply with applicable laws and Fair Housing regulations.

Requirements

Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills in English, including the ability to clearly communicate, speak, read, and write.
Ability to take ownership of resident issues or concerns and work toward a resolution.
Ability to learn and communicate detailed information about the community, inventory, pricing, availability, neighborhood, and local area.
Ability to research local competitors on an ongoing basis.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment such as a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
High school diploma or equivalent (GED) preferred.
Experience in multifamily or single-family rentals, built-to-rent, related property management, retail sales, or hospitality.

Nice To Haves

High school diploma or equivalent (GED).
Multifamily, single-family rental, built-to-rent, related property management, retail sales, or hospitality experience.

Responsibilities

Greet prospective residents, identify their needs and preferences, and professionally present the community and homes.
Complete lease applications, assist with application verification, and communicate application results promptly.
Manage prospect leads, follow up with prospects who have not leased, and work toward leasing goals, including a 25% tour-to-new-lease conversion ratio.
Research competing properties and keep current on competitors’ rents, specials, events, pricing, amenities, and features.
Answer telephone calls, return voicemails, and enter accurate, timely information in the appropriate systems, including managing Entrata tasks and leads daily.
Prepare leasing reports and provide updates on daily activity, notices to vacate, leases, cancellations, transfers, and renewals to the Community Manager.
Maintain the office, clubroom, home models, and market-ready homes in impeccable condition.
Share marketing and promotional ideas, assist with social media advertising as directed, and post Craigslist ads daily.
Assist with move-in preparations, including walking homes and preparing move-in gifts and packages.
Support residents during move-ins, lease renewals, move-outs, and transfers.
Address and resolve customer concerns professionally and promptly, communicate service standards, and contribute ideas to improve resident satisfaction.
Participate in the monthly renewal program and encourage resident retention through letters, calls, or other communications.
Receive resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on its grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Attend training classes and meetings as required or recommended by management.
Follow company policies and procedures and comply with Federal, State, and local laws, including Fair Housing regulations.
Perform other duties as assigned and travel between communities if necessary.