Leasing Consultant - Modera Loso

Mill Creek Residential•Charlotte, NC

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents, providing outstanding customer service and demonstrating sales excellence. The role guides prospective residents in choosing a home and supports residents throughout their residency. The Senior Community/Community Manager has primary authority and works with the Leasing Consultant to determine day-to-day duties based on the employee’s skills, experience, career goals, and community needs. The position supports leasing, marketing, resident services, and property operations. It involves presenting the community and homes, managing prospect leads, completing lease and renewal paperwork, supporting move-ins and resident retention, and maintaining accurate records. The Leasing Consultant also helps ensure the office, clubroom, model homes, and market-ready homes are presentable; responds to resident concerns and service requests; and follows company policies, Fair Housing regulations, and applicable laws. The role requires working assigned schedules, including weekends, and may require travel between communities.

Requirements

High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills; ability to clearly communicate, speak, read, and write in English.
Ability to take ownership of resident issues and concerns and reach a resolution.
Knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.

Nice To Haves

Multifamily, single-family rental, built-to-rent, or related property management experience.
Retail sales or hospitality experience.

Responsibilities

Greet prospective residents, understand their needs, and present the community, homes, features, and benefits.
Complete lease applications, assist with application verification, and promptly communicate application results.
Manage and follow up with prospect leads to convert them into leases and meet leasing goals.
Research competing properties and keep current on rents, specials, events, pricing, amenities, and features.
Answer and return calls, including prospect calls, resident issues, and service requests.
Enter accurate and timely information into company systems; manage Entrata tasks and leads daily; prepare leasing reports and update activity and resident-status records.
Maintain the office, clubroom, model homes, and market-ready homes in impeccable condition.
Share promotional ideas, assist with social media advertising as directed, and post Craigslist ads daily.
Assist with move-in preparation, including walking homes and preparing move-in gifts and packages.
Provide information about the surrounding neighborhood to prospects and residents.
Communicate customer service standards and service guarantees, take ownership of resident concerns, and resolve them professionally and promptly.
Support residents during move-ins and assist with renewals, move-outs, and transfers.
Participate in the property renewal program and encourage resident communication and retention.
Accept service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including related addendums; attend required or recommended training and meetings.
Work toward a 25% conversion ratio of tours to new leases through effective sales and follow-through.
Follow company policies and procedures and comply with Federal, State, local, and Fair Housing requirements.
Work assigned schedules, including weekends, document and verify time worked, and travel between communities if necessary.
Perform other duties as assigned and embody the company’s mission, values, and brand promise.