Service Technician II - Modera Loso

Mill Creek Residential•Charlotte, NC

18h

About The Position

The Service Technician Level II (Service Technician – Make Ready) maintains the physical condition and appearance of the community. The position identifies problems, completes service requests, and makes repairs to maintain the community’s material and aesthetic condition. Work is performed in accordance with operating and safety standards, with requests and repairs completed reliably and promptly. The technician anticipates and evaluates potential problems and attends to the community’s operational needs. The role includes inspecting vacant apartments, documenting needed renovations, re-inspecting completed units, and restoring apartments to make-ready status. The technician also responds to resident requests and helps promote safe work practices, regulatory compliance, and excellent customer service.

Requirements

High school diploma or equivalent (GED) preferred.
1–3 years of experience performing maintenance duties.
Ability to read, write, and speak English to understand instructions and training, read container labels, communicate with associates, residents, and vendors, and complete required paperwork independently.
Ability to take measurements accurately and perform basic arithmetic.
General computer skills, including Microsoft Office and property management software.
Ability to operate maintenance equipment, including hand and power tools, user-moved aids, snow and ice removal equipment, ladders, landscaping equipment, and safety devices.
Ability to use chemicals, paint, and general cleaning supplies safely.
Ability to operate motorized vehicles such as a car, truck, van, or golf cart.

Nice To Haves

Multifamily maintenance experience.
HVAC certification.
CPO certification.

Responsibilities

Assist with organizing and performing general duties, preventive maintenance, and repairs in accordance with company operating and safety standards.
Inspect vacant apartments, document required renovations, and re-inspect completed units for quality and presentation.
Restore apartments to make-ready status.
Repair HVAC, electrical, plumbing, appliances, carpentry, emergency systems, flooring, hardware accessories, masonry, painting, drywall, pools, spas, water features, and trash management systems.
Inspect community grounds and buildings to confirm safety standards and identify maintenance projects.
Respond to resident requests in a timely manner and provide excellent customer service.
Promote safe work practices among the on-site team.
Comply with federal, state, and local laws and Fair Housing regulations.
Complete other duties as assigned.
Represent Mill Creek’s mission, values, and brand promise.