Service Technician I - Modera Fort Lee

Mill Creek Residential•Fort Lee, NJ

3d•Onsite

About The Position

The Service Technician I maintains the curb appeal and physical condition of the community through routine maintenance, painting, cleaning and janitorial work, and groundskeeping. The role involves identifying problems, completing routine service requests and repairs, maintaining vacant apartments, and keeping grounds and common areas clean and safe. Work must follow operating and safety standards, with requests and repairs completed safely, reliably, and promptly. The technician anticipates and evaluates potential problems and attends to the community’s operational needs. The Service Technician I reports to the Service Manager, Senior Service Manager, and Community Manager. The Service Manager determines day-to-day duties, assigning work based on the technician’s skills, experience, career goals, and the community’s needs. Performance is assessed against company benchmarks for maintenance, customer service, associate relations, expense control, inspections, service-request response and quality, apartment turnover, and move-in quality.

Requirements

High school diploma or equivalent (GED) preferred.
Ability to accurately take measurements and perform basic arithmetic.
Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand tools, power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
Ability to use general office equipment, including key system programmers, app-based software, and a personal computer.
Ability to safely use chemicals, paint, and general cleaning supplies.
Ability to frequently and safely operate motorized vehicles such as a golf cart.

Nice To Haves

Experience performing maintenance duties.
Multifamily maintenance experience.

Responsibilities

Maintain the physical condition and appearance of the assigned community according to operating and safety standards.
Assist with general duties, preventative maintenance, repairs, cleaning and janitorial work, and groundskeeping.
Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
Perform maintenance and painting in vacant apartment homes.
Complete service requests in occupied apartment homes and respond promptly to resident requests with excellent customer service.
Perform routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed.
Replace light bulbs in common areas and buildings.
Pressure-wash buildings and parking areas as needed.
Inspect community grounds and buildings routinely to check safety and identify maintenance projects.
Promote safe work practices among the on-site team.
Comply with federal, state, and local laws and Fair Housing regulations.
Complete other duties as assigned and embody Mill Creek’s mission, values, and brand promise.
Meet company benchmarks for customer service, community inspection preparation, service-request response and resolution, quality control, make-ready completion, move-in quality, and maintenance expense control.