Service Technician I - Modera McKinney Ridge

Mill Creek Residential • McKinney, TX

3d

About The Position

The Service Technician I maintains the overall curb appeal and physical condition of an assigned community. This hands-on position performs routine maintenance, painting, cleaning and janitorial work, and groundskeeping. The technician identifies problems, completes routine service requests and repairs, maintains vacant apartment homes, and keeps grounds and common areas clean and safe. Work is performed in accordance with operating and safety standards, with attention to completing requests and repairs safely, reliably, and promptly and anticipating potential problems.

The role reports to the Service Manager, Sr. Service Manager, and Community Manager. Day-to-day duties are determined by the Service Manager and assigned in accordance with the technician’s skills, experience, career goals, and the community’s working requirements. Performance is measured against company benchmarks in maintenance, customer service, associate relations, expense control, and other relevant categories.

Requirements

• High school diploma or equivalent (GED) preferred.
• Ability to accurately take measurements and perform basic arithmetic.
• Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
• Ability to use general office equipment, including key system programmers and software, app-based software, and a personal computer.
• Ability to safely use chemicals, paint, and general cleaning supplies.
• Ability to frequently and safely operate motorized vehicles such as a golf cart.

Nice To Haves

• Experience performing maintenance duties.
• Multifamily maintenance experience.

Responsibilities

• Maintain the physical condition and appearance of the assigned community in accordance with operating and safety standards.
• Assist with general duties, preventative maintenance, repairs, cleaning and janitorial work, and groundskeeping consistent with company standards.
• Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
• Perform maintenance and painting in vacant apartment homes.
• Perform service requests in occupied apartment homes.
• Complete routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed.
• Replace light bulbs in common areas and buildings.
• Pressure wash buildings and parking areas as needed.
• Routinely inspect community grounds and buildings to ensure safety standards and identify maintenance projects.
• Respond promptly to resident requests and provide excellent customer service.
• Promote safe work practices among the on-site team.
• Ensure compliance with applicable federal, state, and local laws and abide by Fair Housing regulations.
• Address and complete other duties as assigned.
• Embody Mill Creek’s mission, values, and brand promise.
• Meet company benchmarks for customer service, inspection readiness, service-request response and resolution, make-ready completion, move-in quality, and maintenance expense control.

Benefits

• Competitive compensation
• Comprehensive medical, dental, and vision coverage
• Employer-sponsored short- and long-term disability insurance, life insurance, and AD&D insurance
• 401(k) with employer matching
• Paid time off, including vacation, sick time, and holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED