Service Technician I - Modera McKinney Ridge

Mill Creek Residential•McKinney, TX

About The Position

The Service Technician I maintains the curb appeal, physical condition, and safe operation of the assigned community. This hands-on role performs routine maintenance, repairs, painting, cleaning and janitorial work, and groundskeeping. The technician identifies potential problems, completes routine service requests, maintains vacant apartments, and keeps grounds and common areas clean and safe. Work must meet operating and safety standards, with requests and repairs completed safely, reliably, and promptly. Daily duties are determined by the Service Manager and assigned in line with the technician’s skills, experience, career goals, and community needs. The technician is accountable for performance against company standards in maintenance, customer service, associate relations, and expense control. Performance measures may include customer-service survey results, inspection readiness, service-request response and completion, repair quality, apartment turnover, move-in quality, and maintenance expense control.

Requirements

High school diploma or equivalent (GED) preferred.
Ability to accurately take measurements and perform basic arithmetic.
Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
Ability to use general office equipment, including key system programmers, app-based software, and personal computers.
Ability to safely use chemicals, paint, and general cleaning supplies.
Ability to frequently and safely operate motorized vehicles such as a golf cart.

Nice To Haves

Experience performing maintenance duties.
Multifamily maintenance experience.

Responsibilities

Maintain the physical condition and appearance of the assigned community in accordance with operating and safety standards.
Assist with general duties, preventive maintenance, repairs, cleaning and janitorial work, and groundskeeping.
Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
Perform maintenance and painting in vacant apartment homes.
Complete service requests in occupied apartment homes and respond promptly to resident requests with excellent customer service.
Perform routine repairs involving plumbing, electrical, carpentry, flooring, hardware and accessories, locks and keys, pools, painting, drywall, trash management systems, and other trades as needed.
Replace light bulbs in common areas and buildings and pressure wash buildings and parking areas as needed.
Inspect community grounds and buildings routinely to identify safety issues and maintenance projects.
Promote safe work practices among the on-site team.
Comply with Federal, State, and local laws and Fair Housing regulations.
Complete other duties as assigned and embody the Mill Creek mission, values, and brand promise.
Meet company benchmarks for customer service, inspection preparation, service-request response and resolution, make-ready completion, move-in quality, and maintenance expense control.