Service Technician I - Modera Fort Lee
About The Position
The Service Technician I maintains the curb appeal and physical condition of the community through hands-on routine maintenance, painting, cleaning, janitorial work, and groundskeeping. The role includes identifying problems, completing routine service requests and repairs, maintaining vacant apartment homes, and keeping grounds and common areas clean and safe. Work must comply with operating and safety standards, with requests and repairs completed safely, reliably, and promptly. The technician anticipates and evaluates potential problems and gives close attention to the community’s operational needs. The position reports to the Service Manager, Sr. Service Manager, and Community Manager. Day-to-day duties are determined by the Service Manager and assigned according to the technician’s skills, experience, career goals, and the community’s requirements. Performance is measured against company benchmarks in maintenance, customer service, associate relations, and expense control, including customer feedback, inspection readiness, service-request response and quality, apartment turnover, move-in quality, and maintenance expense control.
Requirements
- High school diploma or equivalent (GED) preferred.
- Ability to accurately take measurements and perform basic arithmetic.
- Ability to safely operate maintenance equipment, including leaf blowers, pressure washers, hand and power tools, transfer aids, snow and ice removal equipment, ladders, landscaping equipment, commercial vacuums, steam cleaners, carpet and floor cleaning equipment, safety equipment, and electric and hand-powered augers.
- Ability to use general office equipment, key system programmers and software, app-based software, and a personal computer.
- Ability to safely use chemicals, paint, and general cleaning supplies.
- Ability to frequently and safely operate motorized vehicles such as a golf cart.
Nice To Haves
- Experience performing maintenance duties.
- Multifamily maintenance experience.
Responsibilities
- Maintain the physical condition and appearance of the assigned community in accordance with operating and safety standards.
- Assist with general duties, preventive maintenance, repairs, cleaning, janitorial work, and groundskeeping.
- Keep buildings, corridors, stairwells, and breezeways free of trash, dirt, debris, and cobwebs.
- Perform maintenance and painting in vacant apartment homes.
- Complete service requests in occupied apartment homes.
- Make routine repairs involving plumbing, electrical work, carpentry, flooring, hardware and accessories, locks and keys, pool cleaning and testing, painting, drywall, trash management systems, and other trades as needed.
- Replace light bulbs in common areas and buildings.
- Pressure wash buildings and parking areas as needed.
- Routinely inspect community grounds and buildings for safety issues and maintenance needs.
- Respond promptly to resident requests and provide excellent customer service.
- Promote safe work practices among the on-site team.
- Comply with federal, state, and local laws and Fair Housing regulations.
- Complete other duties as assigned.
- Represent Mill Creek’s mission, values, and brand promise.
- Meet company benchmarks for customer service, inspection readiness, service-request response and completion, repair quality, apartment turnover, move-in quality, and maintenance expense control.
Benefits
- Competitive compensation.
- Comprehensive medical, dental, and vision coverage.
- Employer-sponsored short- and long-term disability, life, and AD&D insurance.
- 401(k) with employer matching.
- Paid time off, including vacation, sick time, and holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
