Leasing Consultant - Modera Fort Lee

Mill Creek Residential•Fort Lee, NJ

About The Position

The Leasing Consultant is the primary point of contact for residents and prospective residents at Modera Fort Lee. The role focuses on providing outstanding customer service and demonstrating sales excellence while helping prospects choose a home and supporting residents throughout their residency. A New Jersey Real Estate License is required. The position reports to the Senior Community/Community Manager, who works with the Leasing Consultant to determine day-to-day duties based on the employee’s skills, experience, career goals, and the community’s working requirements. The Leasing Consultant supports sales and marketing, resident service, and property operations. Duties include presenting the community and available homes, converting leads into leases, completing lease and renewal paperwork, maintaining prospect and resident records, coordinating move-ins and renewals, and helping keep offices and homes market-ready. The role requires knowledge of the community, its inventory and pricing, neighborhood information, and competing properties. The Leasing Consultant must comply with company policies and applicable laws, including Fair Housing regulations.

Requirements

New Jersey Real Estate License required.
High school diploma or equivalent (GED) preferred.
Commitment to and passion for providing outstanding customer service.
Strong written and verbal communication skills in English.
Ability to take ownership of resident issues or concerns and reach a resolution.
Ability to develop in-depth knowledge of the community, inventory, pricing, availability, neighborhood, and local community.
Ability to continuously research area competitors, including their pricing, amenities, and features.
Computer skills, including Microsoft Word, Excel, Entrata, Yardi, and revenue management software.
Ability to perform basic arithmetic, including measurement, addition, subtraction, multiplication, and division.
Ability to operate general office equipment, including a personal computer, tablet, and telephone, and to program fobs and other electronic devices.
Ability to work assigned schedules, including weekends.
Ability to travel between communities if necessary.

Nice To Haves

Experience in multifamily, single-family rentals, built-to-rent, or related property management; retail sales; or hospitality.

Responsibilities

Greet prospective residents, understand their needs and preferences, and present the community and homes, including their features and benefits.
Complete lease applications, assist with application verification, and communicate results to prospective residents in a timely manner.
Manage and follow up with prospect leads, convert prospects into leases, and work toward leasing goals and a 25% tour-to-new-lease conversion ratio.
Research competing properties and update monthly market surveys, including information about rents, specials, events, pricing, amenities, and features.
Answer and return telephone calls, including prospect inquiries, resident issues, and service requests.
Enter accurate and timely information into company systems, manage Entrata tasks and leads daily, prepare leasing reports as requested, and update daily activity and leasing records.
Keep the office, clubroom, home models, and market-ready homes in impeccable condition.
Share promotional ideas and events, assist with social media advertising as directed, and post Craigslist advertisements daily to generate traffic.
Assist with move-in preparation, including walking homes and preparing move-in gifts and packages with keys and passes.
Provide information to prospects and residents about the surrounding neighborhood and local community.
Support the resident experience by communicating service guarantees and customer service standards, resolving concerns, and contributing ideas to improve resident satisfaction.
Support residents during move-ins and assist with lease renewals, move-outs, and transfers.
Participate in the monthly renewal program through letters, telephone calls, or other communication intended to encourage retention.
Accept resident service requests, route them to the service department, and follow up to confirm completion and resident satisfaction.
Inspect the property while on the grounds, pick up litter, and report service needs to maintenance staff and the Manager.
Complete new lease and renewal paperwork, including addendums, and attend training classes or meetings as required or recommended by management.
Comply with company policies and procedures and applicable federal, state, and local laws, including Fair Housing regulations.
Report to work on time, work assigned schedules including weekends, and accurately document and verify time worked.
Travel between two or more communities if necessary.
Perform other duties as assigned.