Project Manager, ServiceNow (San Diego, CA)

ICF•San Diego, CA

2d•Onsite

About The Position

ICF’s Digital Modernization Division provides integrated strategic information technology and management consulting solutions to public- and private-sector clients. The Project Manager, ServiceNow serves as a trusted advisor to clients in technology strategy, IT engineering, service management, and platform management. The role helps build proofs of concept and prototypes, modernize web-based applications, and guide management of SaaS technology platforms. It works with technical leaders, architects, and service delivery teams to promote technology best practices and standards and to support the performance and reliability of public-facing, mission-critical applications. The position develops technology strategy in collaboration with Federal executives, business subject-matter experts, and stakeholders; translates business needs into solution approaches, architecture, and strategy; and supports ServiceNow development and implementation from requirements through design, testing, and delivery. It also develops governance and operating models, evaluates technology alternatives, documents architectures and processes, and leads rapid prototype and proof-of-concept work. The role must be performed onsite in San Diego, California, five days per week.

Requirements

Must be able to obtain a Secret clearance.
Must be a U.S. citizen as required by the federal government.
Project Management Professional (PMP) certification.
Bachelor of Science degree from an accredited institution and 8 or more years of project management experience.
4 or more years of experience working with low-code/no-code platforms such as ServiceNow.
5 or more years of experience leading technology consulting engagements with clients.
4 or more years of Federal experience.
Strong leadership and team management skills.
Exceptional problem-solving and critical-thinking abilities.
Excellent communication, presentation, and stakeholder-management skills.
Conflict-resolution skills to mitigate risks, resolve issues, and support timely and accurate delivery.
Must be able to work onsite in San Diego, California, five days a week.

Nice To Haves

Certified Scrum Master.
In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
AWS Certified Cloud Practitioner.
Good understanding of system architecture and design principles.
Familiarity with ITIL processes and IT Service Management (ITSM) principles.
In-depth understanding of ServiceNow best practices and industry trends.
Understanding of federal government security and compliance rules, including NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts.

Responsibilities

Develop technology strategy in collaboration with Federal executives, business subject-matter experts, and key stakeholders.
Build trusting relationships and rapport with business stakeholders to understand their concerns, mission, and needs.
Lead meetings with senior client leadership and stakeholders to understand current state, business processes, requirements, pain points, aspirations, and goals.
Develop technology presentations and explain complex technology choices, trade-offs, and considerations.
Work with clients, vendors, subcontractors, and team members to determine business needs and develop solution approaches, architecture, and strategy.
Develop governance, operating models, CONOPS, and processes to support the business mission.
Evaluate technology platforms, conduct analyses of alternatives using defined processes, and present findings to technical and non-technical audiences.
Document as-is and to-be architecture diagrams, business process flows, flow charts, and decision trees.
Participate in project discussions and team meetings, including daily standups and reviews.
Collaborate with cross-functional teams to define and prioritize ServiceNow development activities.
Support implementation requirements, design, testing, and delivery of tracking and reporting tools.
Work with IT-system stakeholders and internal subject-matter experts to define system requirements and design approaches.
Learn client processes and procedures and assist with technology-related improvements.
Lead and manage rapid development and implementation of prototypes and proofs of concept using a variety of technologies, working with senior technologists.
Identify requirements by building rapport with clients and others who understand service requirements.
Document project plans, architecture diagrams, and processes.