Regional Operations Manager - San Diego, CA

OPENLANE•Carmel, CA

About The Position

OPENLANE is seeking a Regional Operations Manager to oversee regional inspection operations and ensure quality standards, policies, and procedures are followed. The role is based in the San Diego, California market, and the ideal candidate lives within or near that area. The manager oversees FTE and 1099 inspectors, supports regional service levels and targets, and partners with Marketplace and Commercial Sales teams on inspection needs, growth forecasting, and scheduling. The role also includes recruiting and hiring inspectors, building customer relationships, developing teams, and supporting regional objectives with the Senior Regional Operations Manager. The manager works in the field one to two days per week alongside inspectors to monitor quality and train new inspectors. They may also serve as a reserve inspector for new markets and inspection-capacity gaps. The role collaborates with Product, Arbitration, Scheduling, and Quality Assurance teams to test application releases and processes and provide improvement feedback. Compensation is listed as an annual salary of $80,000, depending on experience, skills, qualifications, and other relevant factors, with a quarterly target bonus range of $0 to $4,000.

Requirements

At least 3 years of relevant experience or education.
At least 2 years of automotive mechanical experience.
Ability to operate a motor vehicle and a valid driver’s license.
Working knowledge of technology, particularly electronic inspection-report submission.

Nice To Haves

Previous experience managing teams and individuals, including contractual and full-time employees.

Responsibilities

Learn OPENLANE policies, processes, procedures, and tools for floor plan audits and vehicle or facility inspections, and ensure the team understands and follows them.
Oversee FTE and 1099 inspectors to ensure compliance and achievement of regional service-level agreements and targets.
Recruit and hire contract and full-time inspectors within the assigned region.
Partner with Marketplace and Commercial Sales teams on regional success, inspection needs, growth forecasting, and scheduling.
Develop relationships with dealers and the OPENLANE sales team to support sales growth and realize business opportunities.
Support the Senior Regional Operations Manager in creating and implementing regional OKRs.
Train, motivate, coach, counsel, mentor, and manage the performance of FTE inspectors and teams delivering audit and inspection services.
Ensure contractors meet customer requirements and operational standards.
Serve as the primary contact for contractors and inspectors regarding compensation, task assignments, process updates, and application questions.
Collaborate with Product, Arbitration, Scheduling, and Quality Assurance teams to test application releases and processes and provide feedback for improvements and maintenance.
Work in the field one to two days per week with inspectors to ensure quality standards are met or exceeded and to train new inspectors.
Serve as a reserve inspector for new markets and to address regional inspection-capacity gaps.
Use communication tools within the OPENLANE organization.
Perform other duties as assigned by the manager.

Benefits

Medical, dental, and vision benefits with employer HSA contributions and FSA options in the US.
Immediately vested 401(k) with company match in the US, or RRSP with company match in Canada.
Paid vacation, personal, and sick time.
Paid maternity and paternity leave in the US.
Employer-paid short-term disability, long-term disability, life insurance, and AD&D in the US.
Employee Assistance Program.
Employer-paid Leap into Service Day for volunteering.
Tuition reimbursement for eligible programs.
Opportunities to expand skills and share knowledge across a publicly traded global organization.
Internal promotions, diverse career paths, and opportunities for advancement.
Annual salary of $80,000, depending on experience, skills, qualifications, and other relevant factors.
Quarterly target bonus range of $0 to $4,000.