Project Manager, ServiceNow (San Diego, CA)
About The Position
ICF’s Digital Modernization Division provides integrated technology and management consulting solutions to public- and private-sector clients. The Project Manager, ServiceNow, serves as a trusted advisor in technology strategy, IT engineering, service management, and platform management. The role guides the management of SaaS technology platforms, contributes to proofs of concept and prototypes, and supports the modernization of web-based applications. The project manager works with technical leaders, architects, clients, and service delivery teams to promote technology best practices and ensure the performance and reliability of public-facing, mission-critical applications. This position is based onsite in San Diego, California, five days a week. The project manager develops technology strategy with federal executives, business subject-matter experts, and stakeholders; discovers business processes and needs; and communicates technology options and recommendations to technical and nontechnical audiences. The role also supports ServiceNow development and implementation, including requirements, design, testing, tracking, reporting, and delivery.
Requirements
- Must be able to obtain a Secret clearance.
- Must be a U.S. citizen, as required by the federal government.
- Project Management Professional (PMP) certification.
- Bachelor of Science degree from an accredited institution.
- At least 8 years of project management experience.
- At least 4 years of experience working with low-code/no-code platforms such as ServiceNow.
- At least 5 years of experience leading technology consulting engagements with clients.
- At least 4 years of federal experience.
- Strong leadership and team management skills.
- Exceptional problem-solving and critical-thinking abilities.
- Excellent communication, presentation, and stakeholder-management skills.
- Conflict-resolution skills to mitigate risks, resolve issues, and support timely, accurate delivery.
- Must be able to work onsite in San Diego, California, five days a week.
Nice To Haves
- Certified Scrum Master.
- In-depth knowledge of ServiceNow platform capabilities, modules, and best practices.
- AWS Certified Cloud Practitioner.
- Good understanding of system architecture and design principles.
- Familiarity with ITIL processes and IT Service Management (ITSM) principles.
- In-depth understanding of ServiceNow best practices and industry trends.
- Understanding of federal government security and compliance rules, including NIST, RMF, eMASS, DoDM 8140, and IL4/IL5 concepts.
Responsibilities
- Develop technology strategy in collaboration with federal executives, business subject-matter experts, and key stakeholders.
- Build trust and rapport with business stakeholders to understand their concerns, mission, aspirations, and goals.
- Lead meetings with senior client leadership and stakeholders to assess the current state, business processes, requirements, pain points, and goals.
- Prepare technology presentations and explain complex technology choices, trade-offs, and considerations.
- Work with clients, vendors, subcontractors, and team members to identify business needs and develop solution approaches, architecture, and strategy.
- Develop governance, operating models, CONOPS, and processes that support the business mission.
- Evaluate technology platforms, conduct analyses of alternatives using defined processes, and present findings to technical and nontechnical audiences.
- Document current-state and future-state architecture, business processes, flow charts, and decision trees.
- Participate in project discussions and team meetings, including standups and reviews.
- Collaborate with cross-functional teams to define and prioritize ServiceNow development activities.
- Support implementation activities, including requirements, design, testing, and delivery of tracking and reporting tools.
- Work with IT system stakeholders and internal subject-matter experts to define system requirements and design approaches.
- Learn client processes and procedures and assist with technology-related improvements.
- Lead and manage rapid development and implementation of prototypes and proofs of concept with senior technologists, using a variety of technologies.
- Identify requirements through rapport with clients and others who understand service needs.
- Document project plans, architecture diagrams, and processes.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
