ServiceNow Release Manager

Leidos•Odenton, MD

3d•$107,900 - $195,050•Onsite

About The Position

The ServiceNow Release Manager will support the Global Solutions Management – Operations II (GSM-O II) contract at DISA, which covers operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network. The contract also supports DISA’s operational mission transformation, innovation, and mission partners. Working in a fast-paced Agile team, the Release Manager supports requirements management, promotes update sets between environments, and coordinates the design, integration, and delivery of new functionality in AWS Cloud frameworks. The role supports development, testing, deployment, and ongoing support for releases of the Joint Management Tool and Teleport efforts, including automated capabilities for end users. The Release Manager leads release planning and execution, balancing strategic goals with the tactical steps needed to achieve them. This is a full-time, on-site position at Fort Meade, Maryland. An active DoD Secret clearance and a qualifying DOD 8570 IAT Level II or higher certification are required at start; Security+ must be obtained within 14 days after the start date.

Requirements

U.S. citizenship.
Active DoD Secret clearance.
Ability to commute to Fort Meade, Maryland, for full-time on-site support.
An active security certification meeting DOD 8570 IAT Level II or higher upon start; Security+ is identified as an example. The posting also states Security+ must be obtained within 14 days following the start date.
Bachelor’s degree and 8–12 years of relevant experience, or master’s degree and 6–10 years of relevant experience; additional work experience may substitute for a degree.
Experience in process mapping.
Experience architecting, designing, developing, and delivering data-driven operational capabilities in a DoD environment.
Experience identifying and tracking project task dependencies, risks, and possible mitigations.
Experience estimating levels of effort in hours, days, or resources to inform project schedules.
Experience working with highly technical teams in a dynamic, fast-paced environment.
Experience with Jira, Xray, Confluence, and Git repositories.
Knowledge of CI/CD pipelines and practices for release automation.
Strong written and verbal communication skills for collaboration with customer representatives, domain experts, systems engineers, and architects.
Ability to work to strict deadlines and collaborate with people from different disciplines and levels of technical experience.
High attention to detail and accuracy.
Ability to manage multiple releases simultaneously.
Excellent organizational and project management skills.
Strong analysis, communication, and problem-solving skills; ability to troubleshoot complex incidents and technical issues.

Nice To Haves

ServiceNow Certified Application Developer.
Exposure to ServiceNow applications such as Telecommunications Management System (TSM), Telecommunications Network Inventory (TNI), and Order Management Telecommunications (OMT).
Three to five years of experience with ServiceNow administration, configuration management, and platform maintenance.
Experience with Jira, Git, and Confluence.
Understanding of ITIL Foundation or ITIL certification.
AWS Cloud and ServiceNow certifications.
Experience with ServiceNow platform modules, including Discovery, Event Management, Scripting, Service Mapping, Business Rules, Script Includes, custom applications, Orchestration, Workflows, and Service Catalog.
Ability to perform code analysis, troubleshoot difficult technical issues, identify system deficiencies, and recommend solutions.
Strong knowledge of server and network infrastructure and related configuration items used by the ServiceNow platform.
Experience or familiarity with Agile development and testing methodologies.
Experience with DISA and DoD networks.
Experience with AWS cloud services and AWS-based enterprise implementations.
Experience with big data applications.
Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation.
Experience with Elastic/Kibana.
Understanding of network routing devices and network device configurations.

Responsibilities

Plan and guide cross-functional teams in executing project tasks using Lean Agile development principles.
Collaborate with Product Owners, requirements teams, development teams, process owners, technical leads, and other stakeholders to manage dependencies, address technical debt, and implement configuration and code.
Own and lead the established release management process, including assessing, analyzing, planning, and designing release packages and update sets and assessing risk.
Manage all minor and significant releases.
Drive cross-team planning, collaboration, coordination, and resolution of functional impediments; escalate and remove impediments for the release team.
Coach teams on the release process and help resolve process issues.
Build product roadmaps in Jira and track, monitor, and update user stories in Jira.
Develop metrics and reports to track sprint, project, and overall program execution.
Manage stakeholders and their demands, and work closely with end users, software, data, and DevOps engineers, and data scientists.
Define processes for technical platforms, system specifications, input/output, and hardware and software compatibility parameters.
Identify current (“As-Is”) processes and work with Product Owners, subject-matter experts, and developers to define future (“To-Be”) processes.
Develop business process maps using a standard methodology and toolset.
Monitor and report technical variances with colleagues and facilitate resolution of technical issues that may adversely affect product delivery.
Adapt to the customer’s changing environment and processes, foster innovative ideas, raise concerns promptly, and take ownership of complex incidents through resolution to customer satisfaction.
Estimate levels of effort and help identify and track project task dependencies, risks, and mitigations.
Support the design, integration, deployment, testing, and delivery of new automated capabilities and functionality for end users.