ServiceNow Release Manager

Leidos•Shiloh, IL

5d•$116,350 - $210,325•Onsite

About The Position

The Digital Modernization Sector is hiring a Release Manager to support Leidos’ Global Solutions Management – Operations II (GSM-O II) contract at DISA. The contract supports operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as DISA’s operational transformation and mission partners. The Release Manager works with a fast-paced Agile team to manage requirements, promote update sets between environments, and support the design, integration, and delivery of functionality within existing frameworks in the AWS Cloud. The role leads release management for minor and significant releases, coordinates cross-functional teams and stakeholders, and supports reliable delivery through planning, risk assessment, process improvement, and issue resolution. The position requires full-time on-site support at Scott AFB, Fort Meade, or Ogden, Utah (Hill AFB is also listed in the opening description).

Requirements

U.S. citizenship.
Active DoD Secret clearance.
Ability to commute to Scott AFB, Illinois; Fort Meade, Maryland; or Ogden, Utah, for full-time on-site support.
Active security certification meeting DoD 8570 IAT Level II or higher, such as Security+, upon starting.
Bachelor’s degree and 8–12 years of relevant experience, or master’s degree and 6–10 years of relevant experience; additional work experience may substitute for a degree.
Experience in process mapping.
Experience architecting, designing, developing, and delivering data-driven operations capabilities in a DoD environment.
Experience identifying and tracking project-task dependencies, risks, and possible mitigations.
Experience estimating level of effort in hours, days, and resources to inform projected project schedules.
Experience working with highly technical teams in dynamic, fast-paced environments.
Experience with Jira, Xray, Confluence, and Git repositories.
Knowledge of CI/CD pipelines and practices to assist in automating releases.
Strong written and verbal communication skills for collaborating with customer representatives, domain experts, systems engineers, and architects.
Ability to work to strict deadlines and collaborate with people from different disciplines and levels of technical experience.
High attention to detail and accuracy.
Ability to manage multiple releases simultaneously.
Excellent organizational and project management skills.

Nice To Haves

Experience with DISA and DoD networks.
Experience with cloud-based AWS services and AWS enterprise implementations.
Experience with big data applications.
Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation.
Experience with Elastic/Kibana.
Understanding of network routing devices and network-device configurations.
Experience serving as the central coordinator for AI initiatives across multiple development teams and programs.
Experience coordinating dependencies and facilitating collaboration among developers, architects, Product Owners, cybersecurity, and operational stakeholders.
Experience tracking AI adoption, operational effectiveness, and measurable benefits of deployed capabilities.
Experience in process improvement, project management, resource management, and risk management.

Responsibilities

Plan and guide cross-functional teams in executing project tasks using Lean Agile development principles.
Collaborate with Product Owners, requirements teams, development teams, process owners, technical leads, and other stakeholders to mitigate dependencies, address technical debt, and implement configuration and code.
Manage all minor and significant releases, including assessment, analysis, planning, and design of release packages and update sets, and assessment of risk.
Drive cross-team and cross-functional impediment management, planning, collaboration, and coordination; help escalate and remove impediments.
Coach teams on the release process and help resolve process issues.
Build product roadmaps in Jira and track, monitor, and update user stories in Jira.
Develop metrics and reports to track sprint, project, and overall program execution.
Work closely with end users, software, data, and DevOps engineers, and data scientists.
Assist in defining technical-platform processes, system specifications, input/output, and hardware or software compatibility parameters.
Identify As-Is processes and work with Product Owners, subject matter experts, and developers to create To-Be processes.
Develop business process maps using a standard methodology and toolset.
Monitor and report technical variances and facilitate resolution of issues that could adversely affect product delivery.
Adapt to changing customer environments and processes, foster innovative ideas, raise concerns promptly, and resolve complex incidents to customer satisfaction.
Coordinate dependencies among teams and stakeholders for AI initiatives; maintain an integrated AI roadmap, track user stories, sprint commitments, milestones, and deliverables, and provide consolidated status reporting.
Facilitate collaboration, demonstrations, and feedback sessions for AI capabilities; ensure initiatives comply with applicable cybersecurity, data protection, and governance requirements.
Identify opportunities to expand successful AI solutions and track adoption, operational effectiveness, and measurable benefits.
Support process, project, resource, and risk management improvements.