ServiceNow Release Manager

Leidos•Odenton, MD

3d•Onsite

About The Position

The Release Manager supports Leidos’ Global Solutions Management – Operations II (GSM-O II) contract at DISA, which covers operations, sustainment, maintenance, repair, and defense of the Defense Information System Network within the DOD Information Network, as well as other DISA mission priorities. The role works with a fast-paced Agile team to manage requirements, promote update sets between environments, and support the design, integration, and delivery of functionality for existing frameworks in the AWS Cloud. Daily onsite work is required at Fort Meade, Scott AFB, or Hill AFB; the posting also lists Ogden, Utah, as an onsite support location. The Release Manager leads the established release management process for minor and significant releases, coordinating cross-functional teams and stakeholders throughout release planning and delivery. The position supports requirements and process definition, risk and dependency management, Agile execution, configuration and code implementation, and delivery metrics. The role also coordinates AI initiatives across teams, maintaining an integrated roadmap, tracking delivery and adoption, and ensuring relevant cybersecurity, data protection, and governance requirements are met.

Requirements

U.S. citizenship.
Active DoD Secret clearance.
Ability to commute for full-time onsite support at Scott AFB, Illinois; Fort Meade, Maryland; or Ogden, Utah. The position description also identifies Hill AFB as an onsite location.
An active security certification meeting DoD 8570 IAT Level II or higher, such as Security+, upon start.
Bachelor’s degree with 8–12 years of relevant experience, or master’s degree with 6–10 years of relevant experience; additional work experience may substitute for a degree.
Experience in process mapping.
Experience architecting, designing, developing, and delivering data-driven operations capabilities in a DoD environment.
Experience identifying and tracking project task dependencies, risks, and potential mitigations.
Experience estimating level of effort in hours, days, and resources to inform project schedules.
Experience working with highly technical teams in dynamic, fast-paced environments.
Experience with Jira, Xray, Confluence, and Git repositories.
Knowledge of CI/CD pipelines and practices to assist in automating releases.
Strong written and verbal communication skills for collaborating with customer representatives, domain experts, systems engineers, and architects.
Ability to work to strict deadlines and collaborate with people from different disciplines and with varying levels of technical experience.
High attention to detail and accuracy.
Ability to manage multiple releases simultaneously.
Excellent organizational and project management skills.
Strong stakeholder-management skills and ability to manage stakeholder demands.
Excellent analysis and problem-solving skills, ownership, and willingness to raise concerns promptly.

Nice To Haves

Experience with DISA and DoD networks.
Experience with AWS cloud services and AWS enterprise implementations.
Experience with big data applications.
Experience with DevOps/DevSecOps, Configuration as Code, Infrastructure as Code, and CI/CD implementation.
Experience with Elastic and Kibana.
Understanding of network routing devices and network-device configurations.
Experience coordinating AI initiatives, integrated roadmaps, cross-team dependencies, stakeholder feedback, and adoption or operational-effectiveness measures.

Responsibilities

Plan and guide cross-functional teams in executing project tasks using Lean Agile development principles.
Collaborate with Product Owners, requirements teams, development teams, process owners, technical leads, and other stakeholders to mitigate dependencies, address technical debt, and implement configuration and code.
Lead the release management process for minor and significant releases, including assessing, analyzing, planning, and designing release packages and update sets and assessing risks.
Drive cross-team planning, collaboration, coordination, and resolution of functional impediments; escalate and help remove impediments.
Coach teams on the release process and help resolve process issues.
Own complex incidents and ensure they are resolved to customer satisfaction.
Build product roadmaps in Jira and track, monitor, and update user stories in Atlassian Jira.
Develop metrics and reports to track sprint, project, and overall program execution.
Work with end users, software, data, and DevOps engineers, and data scientists.
Assist in defining technical-platform processes, system specifications, and input/output and operating parameters for hardware and software compatibility.
Identify As-Is processes and work with Product Owners, subject-matter experts, and developers to create To-Be processes.
Develop business process maps using standard methodologies and tools.
Monitor and report technical variances and facilitate resolution of issues that could adversely affect product delivery.
Adapt to changing customer environments, adopt customer processes, and foster innovative ideas.
Coordinate AI initiatives across development teams and programs, including dependencies, collaboration, roadmaps, user stories, sprint commitments, milestones, and deliverables.
Ensure AI initiatives comply with applicable cybersecurity, data protection, and governance requirements.
Provide leadership with consolidated status reporting on AI initiatives and coordinate demonstrations and stakeholder feedback sessions.
Identify opportunities to expand successful AI solutions and track adoption, operational effectiveness, and measurable benefits.
Support process, project, resource, and risk management.