ServiceNow Program Specialist
Illumination Works LLC•Oklahoma City, UT
•Hybrid
About The Position
We are seeking an experienced ServiceNow Program Specialist to support the development, administration, deployment, and adoption of applications within a client ecosystem using ServiceNow. This role combines creative thinking on use of ServiceNow, ServiceNow administration, user support, and stakeholder engagement to ensure users can effectively access and utilize newly deployed applications and capabilities.
Requirements
- Must hold active DoD Secret security clearance (this requires US Citizenship)
- CompTIA Security+ CE or equivalent DoD 8570/8140-compliant certification
- 5+ years of experience supporting ServiceNow, IT service management, or enterprise platform operations
- Experience managing user accounts, permissions, roles, and access workflows
- Strong communication and stakeholder management skills
- Experience supporting project, program, or implementation activities
- Ability to work effectively with both technical and non-technical audiences
- Acceptable candidates must successfully pass a drug test and background screen
Nice To Haves
- ServiceNow Certified System Administrator (CSA)
- Experience supporting Air Force, AFSC, or other DoD organizations
- Knowledge of Agile methodologies and modernization programs
- Familiarity with enterprise application deployments and integration efforts
- Experience with workflow automation and process improvement initiatives
Responsibilities
- Administer and support ServiceNow platform capabilities and workflows
- Develop new capabilities within ServiceNow and suggest best practices of use
- Manage user onboarding, account provisioning, role assignments, and access requests
- Coordinate system access and ensure users can effectively leverage available applications and services
- Support deployment and integration of applications as needed
- Collaborate with government stakeholders, developers, and system owners
- Identify opportunities to improve workflows, automation, and user experience
- Support governance activities and system integration initiatives
- Assist with reporting, metrics, dashboards, and status communications
- Provide end-user guidance, training support, and process documentation
Benefits
- market competitive salary
- generous PTO package
- comprehensive medical, dental, vision and life insurance plans
- 401K
- short/long-term disability insurance
- training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
