ServiceNow Requirements Specialist

BCMC • Falls Church, VA

8d

About The Position

The ServiceNow Requirements Specialist supports an O&M / Sustainment agile development program by overseeing agile requirements development and management, including defining customers’ mission and problem needs. The specialist leads requirements gathering and ensures solutions align with customer mission needs and the ServiceNow platform.

The position works with customer mission and product owners, stakeholders, and the program team to define use cases, requirements, user stories, technical solutions, and acceptance criteria. It includes demonstrating ServiceNow configuration knowledge in technical meetings, maintaining the Software Requirements Document, assisting with scope and level-of-effort estimates, and identifying critical use cases for routine regression testing.

The role requires U.S. citizenship for eligibility for a DoD Secret security clearance. Core work hours are 7:00 a.m. to 4:00 p.m. EST, Monday through Friday, except government holidays.

Requirements

• At least 4 years of ServiceNow platform and configuration knowledge and experience.
• At least 4 years of experience as a Requirements Specialist supporting an Agile Development Program; ServiceNow agile development experience is required.
• Experience with requirements development and management in an Agile environment, including sprint planning, management, backlog grooming, and user story development.
• Strong knowledge of ServiceNow configurations, best practices, and current ServiceNow features.
• Current ServiceNow Certified System Administrator (CSA) certification.
• Excellent oral and written communication, teamwork, and customer engagement skills.
• U.S. citizenship to be eligible for a DoD Secret security clearance.

Nice To Haves

• Experience with the ServiceNow HAM and/or WSD modules.

Responsibilities

• Facilitate, coordinate, and engage with customer mission and product owners to identify and define use cases that generate requirements and acceptance criteria for user stories.
• Work with stakeholders to define and document requirements and translate them into technical solutions and supporting acceptance criteria.
• Demonstrate ServiceNow configuration knowledge, including the Platform, ITSM+, HAM, WSD, users and groups, catalog items, and workflows, during technical meetings with customers and the program team.
• Derive and define use cases leading to development of epics, themes, technical requirements, and acceptance criteria.
• Develop and update the Software Requirements Document with detailed technical and functional specifications for each user story requirement.
• Assist with scope definition and level-of-effort estimation in collaboration with the Solutions Architect and Scrum Master.
• Identify critical requirements and use cases that need routine regression testing.

Benefits

• Extremely competitive salary.
• 95% employer-paid employee medical, dental, and vision coverage.
• 100% employer-paid employee life, short-term disability, and long-term disability coverage.
• 401(k) with company match.
• Flexible Spending Account (FSA) for dependent and health care.
• 11 standard holidays and 3 weeks of annual leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed