ServiceNow Platform Specialist

Alimentiv

10h

About The Position

Alimentiv is seeking a ServiceNow Platform Specialist to administer, configure, develop, and continuously improve its ServiceNow platform. The role maintains and enhances existing IT Service Management (ITSM) capabilities while supporting future platform expansion, workflow automation, reporting, and integrations. Working with the ServiceNow Platform Owner, business stakeholders, project teams, and external partners, the specialist delivers scalable, secure, and efficient platform solutions that support business needs and improve service delivery across the organization.

Requirements

4–6 years of related professional experience, including 3–5 years of hands-on ServiceNow administration and configuration experience.
ServiceNow Certified System Administrator (CSA) certification.
Post-secondary certificate or diploma in a relevant discipline, or an equivalent combination of education and experience.
Strong knowledge of IT Service Management (ITSM) principles, processes, and best practices.
Hands-on experience with ServiceNow platform configuration, customization, workflow automation, reporting, security, and integrations.
Working knowledge of JavaScript and ServiceNow APIs for developing and configuring platform solutions.
Experience supporting platform administration, access management, troubleshooting, and system maintenance.
Strong analytical and problem-solving skills, including the ability to translate business requirements into scalable technical solutions.
Strong written, verbal, and interpersonal communication skills, and ability to collaborate with business stakeholders, technical teams, and external vendors.
Ability to manage multiple priorities, work independently, and contribute to cross-functional projects and continuous improvement initiatives.

Responsibilities

Administer and maintain the ServiceNow platform, including user and group management, system configuration, performance monitoring, and troubleshooting.
Manage platform upgrades, patches, and configuration changes to maintain system stability, security, and reliability.
Configure and develop ServiceNow modules, workflows, forms, and automations using JavaScript and ServiceNow APIs.
Translate business requirements into scalable technical solutions aligned with platform standards and organizational needs.
Develop and maintain reports, dashboards, and integrations to improve visibility into service delivery and platform performance.
Support onboarding of new services and business functions onto the platform, including requirements gathering and workflow configuration.
Identify and implement continuous improvement opportunities for platform functionality, service management processes, and operational efficiency.
Manage platform security, role-based access controls, data permissions, and governance practices to support compliance and data integrity.
Develop and maintain integrations between ServiceNow and other enterprise systems to ensure accurate and reliable data exchange.
Collaborate with internal stakeholders, vendors, and implementation partners on platform enhancements, technical solutions, and future expansion initiatives.

Benefits

Education reimbursement program for full-time employees.
Monthly cell phone and remote work allowance, subject to role eligibility.
One-time office setup allowance for items such as a scanner/printer, extra monitor, or office furniture.
Working while visiting program of up to 4 weeks per year.
Flexible Summer Hours Program from May through September.
Employee referral incentive.
Eligibility for Alimentiv Trust benefits for full-time employees after one year of employment, with permanent membership after five years.
Optional formal mentorship program (Alimentorship).
Country/region annual in-person social events.
Leadership development programs for people leaders, in accordance with seniority.
Social committee and other optional initiatives.
Additional benefits may be available depending on country of employment and are subject to local policies and eligibility.