Senior ServiceNow CMDB Specialist
About The Position
GovCIO is hiring a Senior ServiceNow CMDB Specialist to own the end-to-end architecture, implementation, and long-term maturation of the enterprise Configuration Management Database (CMDB). The position is based in Arlington, Virginia, and is hybrid. It requires an active Secret clearance and the ability to obtain and hold DEA suitability. The role establishes the ServiceNow CMDB as the authoritative source of truth for the IT environment. It translates infrastructure dependencies into business-aligned services through ServiceNow's Common Service Data Model (CSDM), configures automated Discovery, and establishes governance to support data integrity. The specialist will develop the CMDB across a complex hybrid cloud and on-premises environment, integrate it with ITSM processes, and continuously improve its maturity in collaboration with infrastructure, development, asset management, platform, and business teams.
Requirements
- Bachelor's degree in Computer Science, Information Systems, or a related field, with 15+ years of experience or commensurate experience.
- At least 5 years of progressive experience in IT Infrastructure or IT Service Management.
- At least 2 years of dedicated, hands-on experience administering and engineering in a ServiceNow environment, specifically focused on the CMDB.
- Active Secret clearance and ability to obtain and hold DEA suitability.
- Advanced proficiency in ServiceNow Discovery, Service Mapping, and CSDM execution.
- Strong understanding of data integration methods, including REST/SOAP APIs, JSON, XML, SQL, and ETL tools.
- Comprehensive knowledge of enterprise IT architecture, including networking protocols, virtualization, databases, and containerization such as Docker and Kubernetes.
- ServiceNow Certified System Administrator (CSA) certification.
Nice To Haves
- ServiceNow Certified Implementation Specialist – Discovery (CIS-Discovery) certification.
- ServiceNow Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) or Software Asset Management (CIS-SAM) certification.
- ITIL v4 Foundation certification.
Responsibilities
- Own the technical design, schema configuration, and implementation of the ServiceNow CMDB in alignment with industry practices and organizational data standards.
- Define, standardize, and maintain Configuration Item (CI) classes, attributes, and relationship types in ServiceNow.
- Architect and implement multi-source data ingestion using ServiceNow IntegrationHub, Service Graph Connectors, and the Robust Transform Engine (RTE).
- Govern CSDM deployment across the Foundation, Design, Manage Technical Services, and Sell/Consume domains.
- Integrate CMDB structures with Incident, Problem, Change, and Release Management to support risk assessment, root-cause analysis, and impact modeling.
- Design and maintain automated Service Maps that show relationships between infrastructure and consumer-facing applications.
- Engineer, configure, and scale ServiceNow Discovery across hybrid cloud (AWS, Azure, and GCP) and on-premises environments.
- Manage and optimize MID Server architecture, credential stores, and custom discovery patterns.
- Configure and enforce the Identification and Reconciliation Engine (IRE) to govern data priorities, prevent duplicate CIs, and resolve ingestion conflicts.
- Define, track, and report CMDB health metrics for Completeness, Correctness, and Compliance, including through data certification tasks.
- Establish CI lifecycle governance from procurement through decommissioning to reduce orphaned data and configuration drift.
- Write technical documentation, standard operating procedures, and configuration management plans.
- Coordinate with IT Asset Management, HAM, and SAM teams to align CMDB data with physical and financial assets, software models, entitlements, and license allocations.
- Work with ITSM process owners to design workflows that use CMDB relationships to improve change impact analysis and reduce MTTR.
- Coordinate with infrastructure and cloud engineering teams on discovery credentials, MID Server access, and accurate capture of deployments.
- Advise application owners and business stakeholders on mapping application dependencies to business services.
- Collaborate with ServiceNow development and platform teams to maintain platform health and align CMDB changes with upgrades and development cycles.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
