Senior ServiceNow CMDB Engineer

LIGHTFEATHER IO LLC•Washington, DC

2d•$180,000 - $200,000•Hybrid

About The Position

LightFeather is seeking a ServiceNow Developer to support a growing federal program. The position involves designing, building, and optimizing ServiceNow solutions across the CMDB, ITSM, Service Catalog, and custom applications. The engineer will work directly with stakeholders to translate business needs into scalable technical solutions in a fast-paced, client-facing setting. The role designs, configures, develops, and implements baseline and custom ServiceNow applications and enhancements, including the CMDB, while helping maintain platform stability through appropriate design and development standards. It is hybrid in Washington, D.C. 20036, and pays $180,000–$200,000 annually, based on experience. U.S. citizenship is required due to federal contract requirements. Top Secret clearance is required; candidates with an active Secret clearance are encouraged to apply, and LightFeather may sponsor an upgrade to Top Secret for the right candidate.

Requirements

Active Secret or higher security clearance; Top Secret clearance is required for the position, and the employer may sponsor an upgrade for a candidate with active Secret clearance.
At least 5 years of hands-on experience developing and configuring on the ServiceNow platform.
Experience implementing or maturing a CMDB, including Discovery and data reconciliation.
Strong server-side and client-side JavaScript scripting ability, including Glide APIs, Business Rules, and Script Includes.
Experience building Service Catalog items, workflows, and integrations.
ServiceNow Certified Application Developer (CAD).
Experience working on project teams that use Agile/Scrum.
Ability to communicate and listen effectively with business and technical stakeholders, regardless of title, with good self-awareness.
U.S. citizenship, required due to federal contract requirements.

Nice To Haves

ServiceNow CIS certification, especially CIS-Discovery, CIS-ITSM, or CIS-Service Mapping.
Prior experience in federal or defense contracting environments, particularly classified, air-gapped, or otherwise isolated networks.
Familiarity with federal security and compliance frameworks, including NIST, FISMA, and STIGs.
Experience with release coordination, version control, and automated testing strategies, including ServiceNow Automated Test Framework (ATF).

Responsibilities

Design, develop, test, and deploy ServiceNow configurations, custom applications, and automated workflows.
Implement the CMDB, including CI class and data model design aligned to CSDM, Discovery configuration, and identification and reconciliation rules.
Establish and maintain CMDB health, data quality, and governance practices.
Build advanced Service Catalog items, including catalog client scripts, UI policies, and Flow Designer automations.
Support improvements and optimization of core ITSM modules: Incident, Problem, Change, Request, and Knowledge Management.
Design and implement integrations with third-party systems using REST/SOAP web services and IntegrationHub.
Participate in client calls and technical design discussions, translating business requirements into clear, actionable solutions.
Execute unit, integration, and regression testing to support high-quality, zero-defect deployments.
Maintain update sets, release documentation, and technical design records.
Identify risks, dependencies, and design gaps early in the development lifecycle.
Use appropriate design and development standards to help maintain overall platform stability.