Senior ServiceNow Engineer
About The Position
DigiOffice Solutions LLC is seeking a Senior ServiceNow Engineer to lead the technical engineering, development, and strategic maturation of the ServiceNow platform in a large enterprise environment. This is a senior engineering role focused on architecting platform solutions, leading CMDB and CSDM maturity initiatives, and translating complex IT Service Management and Service Design requirements into scalable, production-grade configurations. The role leads ServiceNow platform architecture, application and module development, enterprise integrations, upgrades, governance, and production deployments. It also owns ITSM module maturity and leads CMDB implementation, data quality, CSDM adoption, service design, reporting, and operational readiness. The engineer serves as the senior technical authority across Infrastructure, Security, Application Development, and Service Management teams, and mentors junior engineers and administrators. This is a 100% on-site position in Johns Creek, Georgia. Remote and hybrid candidates will not be considered.
Requirements
- At least 7 years of hands-on ServiceNow experience in enterprise production environments.
- Expert-level experience configuring and supporting ServiceNow ITSM modules.
- Proven hands-on leadership of CMDB and CSDM implementation and maturity in a large enterprise.
- Advanced experience with workflows, business rules, client scripts, UI policies, Flow Designer, and JavaScript scripting.
- Deep experience with REST/SOAP API integrations, IntegrationHub, and MID Server.
- Strong track record designing and maintaining SLAs, OLAs, dashboards, and executive-level reporting.
- Expert understanding of ITIL and enterprise IT Service Management processes.
- Ability to independently architect ServiceNow solutions from requirements through deployment.
- ServiceNow Certified System Administrator (CSA) certification, stated as required at this level.
- Ability to work 100% on-site in Johns Creek, GA; remote and hybrid candidates will not be considered.
Nice To Haves
- ServiceNow Certified Implementation Specialist (CIS) certification in ITSM, CMDB, or a related track.
- ITIL v4 Foundation or higher certification.
- Experience with ServiceNow Discovery and Service Mapping.
- Experience leading enterprise Service Design or Service Management transformation initiatives.
- Background supporting complex, multi-site enterprise environments in logistics, transportation, or similar industries.
Responsibilities
- Lead the design, development, and optimization of ServiceNow applications, modules, workflows, business rules, notifications, and automation.
- Architect and implement complex integrations between ServiceNow and enterprise platforms using REST/SOAP APIs, IntegrationHub, and MID Server.
- Drive platform upgrades, release planning, testing, and production deployments with minimal oversight.
- Establish and enforce platform development standards, coding best practices, and configuration governance.
- Identify and resolve complex platform performance, usability, and data quality issues.
- Lead CMDB implementation, ongoing maturity, and data quality initiatives across a large, complex enterprise environment.
- Drive CSDM adoption by defining service relationships, application services, technical services, infrastructure CIs, and business service structures.
- Translate advanced Service Design requirements into ServiceNow solutions, including service tiering, criticality, ownership models, and escalation structures.
- Own ITSM module maturity across Incident, Problem, Change, Request, Knowledge, and Service Level Management.
- Design and maintain SLAs, OLAs, KPIs, operational metrics, executive dashboards, and reporting frameworks.
- Lead ServiceNow governance efforts covering development, data quality, configuration, and platform administration.
- Produce and maintain technical documentation, architecture decisions, configuration standards, and knowledge articles.
- Serve as the senior technical authority on ServiceNow for Infrastructure, Security, Application Development, and Service Management teams.
- Lead operational readiness and transition-to-support activities for new or changed services.
- Mentor junior engineers and administrators on platform best practices and ITSM principles.
Benefits
- Competitive salary
- Employee discounts
- Training & development
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
