Lead CMDB Specialist

Fairview Health Services • Minneapolis, MN

3h • Remote

About The Position

The Lead CMDB Specialist designs, implements, and maintains the Configuration Management Database (CMDB), ensuring data accuracy, governance, and alignment with business and IT strategies. The role provides technical leadership for ServiceNow platform operations, establishes architectural standards and best practices, and works across IT and business teams to support IT Service Management processes, including Incident, Change, and Asset Management. The specialist ensures integrations with discovery tools, ITOM/ITAM processes, and enterprise systems, monitors CMDB health, and guides continuous improvement initiatives. This is a remote position.

Requirements

• B.S./B.A. in Computer Science, Information Technology, or a related field, or an equivalent combination of education and experience.
• Seven years of relevant CMDB/Configuration Management experience, including at least five years supporting enterprise-level platform installations.
• Hands-on experience with ServiceNow CMDB, ITOM, ITAM, and Discovery implementations.
• Experience with CSDM, ITSM processes, and enterprise data governance.
• Strong skills in database design, data modeling, integrations, middleware, and discovery tools.
• Demonstrated ability to lead technical teams, provide mentorship, and collaborate across IT and business functions.
• Excellent problem-solving, critical-thinking, organizational, and communication skills.

Nice To Haves

• M.A./M.S. in Business Administration, IT, Project Management, or a related field.
• Experience with ServiceNow CSDM 4.0 or higher.
• Knowledge of Service Mapping, automated testing frameworks, and scripting languages or technologies such as JavaScript, Jelly, and SQL.
• Familiarity with cloud platforms such as AWS and Azure, web/application servers, network devices, virtualization, and databases.
• Experience creating dashboards and reports using Power BI or similar tools.
• ServiceNow Certified System Administrator certification.
• ITIL Certification V3 or higher.
• Portfolio, Program, or Project Management certification, such as PfMP, PMP, PMI-PBA, CBAP, or ECBA.

Responsibilities

• Develop and lead the overall CMDB strategy, architecture, and governance framework.
• Establish policies and standards for CI data management aligned with ITIL best practices and enterprise objectives.
• Participate in CMDB roadmap planning, platform upgrades, and future-state solution design.
• Establish and host the Configuration Control Board (CCB) to govern and align new CMDB requirements and enhancements.
• Design and maintain the CMDB data model, including CI classes, attributes, relationships, and classifications aligned with CSDM.
• Implement CI data creation, update, audit, deduplication, normalization, and enrichment processes.
• Monitor CMDB data health and proactively identify and resolve gaps or inconsistencies.
• Ensure CI data supports ITSM processes, including Incident, Change, Asset, and Problem Management, and other ITOM applications.
• Enforce CI lifecycle management, including timely retirement of CIs as appropriate.
• Use out-of-the-box functionality such as Service Graph Connectors and ITOM Discovery to automate CI population.
• Oversee Service Mapping and Discovery implementations to support effective CMDB population and ongoing maintenance.
• Evaluate enhancement requests and provide technical design recommendations.
• Provide hands-on expertise to stakeholders with CMDB reporting requirements of varying complexity.
• Deploy and maintain MID Servers as needed to support on-premises and cloud-based discovery activities.
• Work with architecture, infrastructure, application, ITAM, ITOM, and service management teams to align the CMDB with business and operational needs.
• Serve as a technical subject matter expert on CMDB-related projects, including requirements gathering, feasibility analysis, and solution design.
• Communicate CMDB strategy, progress, and data quality initiatives to stakeholders and executives.
• Coordinate with and direct offshore or international resources to maintain CMDB standards, data quality, and operational alignment.
• Develop dashboards and reports to track CMDB health, data integrity, and process effectiveness.
• Identify opportunities to improve CMDB processes, governance, and compliance with standards.
• Participate in audits, governance reviews, and corrective action plans to maintain data quality.

Benefits

• Medical, dental, and vision plans.
• Life insurance.
• Short-term and long-term disability insurance.
• PTO and Sick and Safe Time.
• Tuition reimbursement.
• Retirement benefits.
• Early access to earned wages.
• Other benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior