Service Now CMDB SME

CACI•O'fallon, IL

About The Position

CACI is hiring a ServiceNow CMDB Subject Matter Expert to join its mission-critical team on the JTMS program. The role focuses on maintaining CMDB health, data quality, and governance, while supporting CMDB implementation and optimization initiatives. The position supports CMDB configuration, administration, maintenance, integrations, reporting, and data governance, and works with application, infrastructure, Discovery, and Service Mapping teams to ensure accurate configuration item data.

Requirements

ServiceNow Certified System Administrator (CSA) certification.
ServiceNow CIS - Data Foundations certification.
At least 5 years of CMDB configuration experience and 5 or more years of experience with the ServiceNow platform.
Understanding of ServiceNow platform fundamentals.
Strong knowledge of CMDB structure, CI classes, and the data model.
Deep understanding of identification and reconciliation rules.
Experience with CMDB implementation or maintenance, CMDB health monitoring and metrics, and data quality initiatives or data management.
Knowledge of data quality management principles, data modeling, and CI relationships.
Knowledge of transform maps and import sets.
Basic JavaScript scripting knowledge.
Understanding of CSDM (Common Services Data Model).
Familiarity with data integration concepts and Discovery and Service Mapping integration with CMDB.
Exposure to ITIL Configuration Management processes.
Experience with data analysis and reporting.
Bachelor’s degree or equivalent experience.
Secret clearance.
Strong analytical and data analysis skills, attention to detail and accuracy, communication, organization, documentation, and problem-solving abilities.
Process-oriented mindset and ability to work independently on data quality tasks.

Nice To Haves

ServiceNow CIS - Discovery certification.
ServiceNow CIS - Service Mapping certification.
ServiceNow CIS - Event Management certification.
Experience with CSDM implementation.
Knowledge of data governance frameworks.
Understanding of ITAM (IT Asset Management).
Experience with ServiceNow Analytics.
Knowledge of data migration and ETL tools.

Responsibilities

Implement, configure, administer, and maintain the CMDB.
Maintain CMDB health and data quality metrics; monitor health dashboards and KPIs.
Implement and maintain identification and reconciliation rules.
Configure CI classes, attributes, structures, relationships, relationship types, and dependency rules.
Manage CMDB data sources and integration points, including API integrations and ETL processes.
Perform CMDB audits, data quality checks, reconciliation, and deduplication; validate CI accuracy and completeness.
Manage orphan CIs and clean up stale data.
Implement CMDB data governance policies and procedures and support CMDB maturity improvement initiatives.
Create and maintain CI lifecycle workflows, baseline and compliance rules, CMDB health jobs, and schedules.
Develop transform maps and import sets for CMDB population.
Develop CMDB dashboards and reports; support data analysis and reporting.
Validate data quality from multiple sources and manage data conflicts and reconciliation issues.
Document data flows, integration points, CMDB standards, and procedures.
Work with application and infrastructure teams to improve CI accuracy.
Support change management with CI impact analysis and incident and problem management with CI data.
Provide CMDB training and guidance to users.
Partner with Discovery and Service Mapping teams.