Senior ServiceNow Tester

Grant Leading Technology•Riverdale, MD

6d•Remote

About The Position

Grant Leading Technology is seeking a detail-oriented Senior ServiceNow Tester to support the testing, validation, maintenance, and enhancement of ServiceNow and Nuvolo solutions in a federal environment. The role supports the Federal Aviation Administration (FAA) FRAMES platform and involves developing and executing test plans, test cases, and test scripts; validating business requirements; identifying and documenting defects; and verifying that application functionality, workflows, integrations, and data perform as expected. The tester collaborates with developers, administrators, functional stakeholders, and project team members to support platform stability, quality assurance, and successful delivery of system enhancements and releases as GLT assumes increased responsibility for the FRAMES environment. This is a remote position with working hours of 8 a.m. to 5 p.m. EST. The role includes manual and, where feasible, automated testing across ServiceNow and Nuvolo applications, including FRAMES Real Property and Personal Property functionality, interfaces, data, and reporting. The tester supports FAA-led User Acceptance Testing, release readiness, regression testing, defect resolution, requirements traceability, documentation, knowledge transfer, and adherence to security, accessibility, governance, configuration management, change control, and release management standards. Grant Leading Technology is a verified Service-Disabled Veteran Owned Small Business government contracting firm serving federal and state agencies. The company describes its work as providing agile enterprise solutions and innovative technologies, and notes that it has been recognized by Inc. 5000 for three consecutive years. GLT states that it values diversity and is an equal opportunity employer.

Requirements

Bachelor's degree in Information Technology, Computer Science, Business, Engineering, Math, Science, or a related field; equivalent experience may be considered.
At least 15 years of experience in software testing, quality assurance, enterprise application testing, or application support.
At least 8 years of hands-on ServiceNow testing experience, including functional, unit, integration, and regression testing.
Working knowledge of ServiceNow platform concepts, including tables, forms, users, groups, roles, workflows, notifications, reports, dashboards, and application configurations.
Experience developing and executing test plans, test cases, scripts, and scenarios based on business requirements and acceptance criteria.
Experience performing functional, integration, regression, system, and user acceptance testing.
Experience identifying, documenting, tracking, retesting, and validating software defects.
Familiarity with ServiceNow development and configuration components, including Flow Designer, Business Rules, Client Scripts, Script Includes, UI Policies, and UI Actions.
Experience validating REST APIs, system integrations, data imports, transform maps, or other application interfaces.
Experience validating data accuracy, completeness, and integrity across enterprise applications.
Familiarity with Agile/Scrum practices, including user stories, sprint planning, acceptance criteria, backlog management, and release activities.
Experience using defect tracking, test management, or application lifecycle management tools.
Experience leading test planning, defect triage, requirements traceability, and test reporting for complex enterprise applications.
Ability to analyze business and technical requirements and translate them into effective testing scenarios.
Strong analytical, problem-solving, troubleshooting, organizational, and documentation skills.
Ability to communicate testing results, defects, risks, and technical findings clearly to technical and non-technical stakeholders.
Must be able to pass a federal background check.
Must live in the United States and be authorized to work in the United States.

Nice To Haves

ServiceNow Certified System Administrator (CSA) certification.
ServiceNow Certified Application Developer (CAD) certification or relevant ServiceNow platform training.
ISTQB Certified Tester Foundation Level (CTFL) or higher certification.
Hands-on experience testing Nuvolo applications.
Experience testing enterprise asset/property management systems, including data migrations, interface reconciliation, and federal property reporting requirements.
Experience supporting federal government clients, particularly FAA or Department of Transportation environments.
Experience with enterprise asset management, facilities management, property management, work management, or related business processes.
Experience testing ServiceNow integrations, REST APIs, IntegrationHub, MID Server, or similar integration technologies.
Experience with automated testing tools such as ServiceNow ATF, Selenium, or comparable solutions.
Experience with ServiceNow SDLC capabilities and tools for managing user stories, sprints, testing activities, and application delivery.
Experience with Jira, Confluence, or similar defect tracking, collaboration, and documentation tools.
Exposure to configuration management, change management, release management, accessibility, information management, or standard operating procedure development.

Responsibilities

Develop, document, and execute test plans, scenarios, cases, and scripts for ServiceNow and Nuvolo applications supporting FAA FRAMES business requirements.
Plan, coordinate, and conduct manual unit-level, functional, system integration, regression, volume/performance, and end-to-end testing; support FAA-led UAT.
Validate ServiceNow forms, fields, tables, views, notifications, reports, dashboards, workflows, and application configurations.
Test ServiceNow Flow Designer flows, Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and other platform components.
Test Nuvolo FRAMES Real Property and Personal Property functionality, including applicable asset creation, updates, transfers, disposal, inventory, data visibility, user roles, approvals, and reporting workflows.
Validate FRAMES upstream and downstream interfaces, including applicable asset discovery, inventory, financial, and DOT integrations; test data mappings, import sets, transform maps, scheduled jobs, interface failures, and exception handling.
Perform source-to-target data validation, reconciliation, and negative testing to verify accuracy, completeness, integrity, and consistency of Real Property and Personal Property records, including data supporting FRPC/FRPP reporting.
Review functional requirements, user stories, and acceptance criteria to identify test conditions, expected results, dependencies, and potential risks.
Identify, document, classify, and track defects through resolution, recording severity, priority, reproducible steps, expected and actual results, evidence, and links to related FRAMES incidents, problems, change requests, and requirements.
Collaborate with FAA stakeholders, developers, administrators, and technical teams; retest fixes, verify corrective actions, confirm resolution, and maintain defect status through closure.
Execute regression testing following enhancements, configuration changes, upgrades, patches, releases, and defect remediation.
Develop and maintain repeatable regression scripts and, where feasible, use ServiceNow ATF or comparable tools to automate stable, high-value test scenarios.
Conduct pre-release regression testing, validate deployment readiness, and perform post-deployment testing; document results, unresolved defects, risks, and go/no-go recommendations for review by the ServiceNow Administrator/Release Lead and FAA-authorized stakeholders.
Maintain requirements-to-test traceability and risk-based coverage, including critical FRAMES workflows, integrations, role-based access, data changes, and previously reported defects.
Use ServiceNow SDLC capabilities and related project tools for backlog management, sprint planning, test execution, defect tracking, and delivery documentation.
Participate in Agile/Scrum ceremonies, requirements reviews, sprint activities, and release planning to support quality throughout the software development lifecycle.
Prepare and maintain test plans, scripts, execution results and evidence, defect logs, and test summary reports covering test coverage, pass/fail results, outstanding defects, risks, and release-readiness recommendations.
Support knowledge transfer by documenting FRAMES functionality, integrations, system dependencies, known issues, and testing procedures.
Follow GLT and client standards for security, accessibility, governance, configuration management, change control, and release management.