ServiceNow IRM Onsite Technical Engineer / Developer
About The Position
This role is for a ServiceNow IRM Onsite Technical Engineer / Developer responsible for configuring and developing ServiceNow IRM/GRC capabilities to support the Archer-to-ServiceNow migration and modernization effort. The position requires close collaboration with AMEX technical stakeholders in an onsite delivery setting, including technical story elaboration, implementation planning, workflow design, and solution validation. The engineer will build POCs and rapid prototypes, develop various ServiceNow components, support integrations, and participate in Agile ceremonies. This is one of three onsite technical engineer positions within a 13-member ServiceNow IRM technical delivery pod.
Requirements
- 12-14+ years of ServiceNow configuration or development experience.
- Hands-on ServiceNow IRM/GRC implementation or technical configuration experience.
- Strong JavaScript and ServiceNow scripting experience.
- Experience with Flow Designer, IntegrationHub, REST APIs, Business Rules, Client Scripts, Script Includes, UI Policies, reports, and dashboards.
- Ability to work directly with client technical stakeholders in an onsite delivery setting.
- Experience supporting Agile technical delivery, testing, deployment, and production stabilization.
- Minimum 4 years experience in cloud environments (AWS, GCP, OpenShift, or comparable private cloud).
Nice To Haves
- ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred.
- Experience with Claude or related AI-assisted development/engineering tooling - highly preferred.
- Based in North Carolina or able to support onsite delivery in North Carolina - highly preferred.
- Archer-to-ServiceNow migration or broader GRC platform migration experience.
- Financial Services and regulated-enterprise delivery experience.
Responsibilities
- Configure and develop ServiceNow IRM/GRC capabilities supporting the Archer-to-ServiceNow migration and modernization effort.
- Collaborate onsite with AMEX technical stakeholders on technical story elaboration, implementation planning, workflow design, and solution validation.
- Build POCs and rapid prototypes to validate technical approaches and accelerate delivery decisions.
- Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, integrations, reports, and dashboards.
- Support REST/SOAP integrations, IntegrationHub, import sets, transform maps, migration validation, and technical defect resolution.
- Participate in Agile ceremonies, estimation, code reviews, unit testing, system testing, deployment, and hypercare.
- Coordinate closely with the offshore technical pod and technical lead to maintain consistent implementation standards and delivery continuity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
