Senior ServiceNow Developer - IRM/GRC

West Monroe•Los Angeles, NY

10d

About The Position

West Monroe is seeking a Senior ServiceNow Developer to help clients modernize governance, risk, and compliance capabilities on the ServiceNow platform. The role leads technical workstreams and designs, configures, and develops GRC/IRM solutions that strengthen risk oversight, control assurance, policy compliance, audit readiness, and issue remediation. The developer partners with business, risk, compliance, audit, security, and technology stakeholders to deliver client outcomes. The position covers ServiceNow IRM implementation from requirements and technical design through configuration, testing, deployment, and documentation. It includes building solutions for Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities, translating risk and regulatory requirements into technical designs and platform configurations, and owning technical quality through reviews, testing, troubleshooting, release support, documentation, and delivery-risk management. AI and automation tools are used to accelerate analysis and delivery, with outputs validated using sound judgment. The salary range depends on proximity to a West Monroe office: Seattle or Washington, D.C., $127,700–$150,200; Los Angeles, $133,800–$157,300; New York City or San Francisco, $139,800–$164,500; and locations not listed, $121,600–$143,000. Individual compensation is based on factors including geography, experience, skills, education, and internal equity. Employees and their families receive medical, dental, vision, and basic life insurance coverage; employees may enroll in the company 401(k), purchase shares through its employee stock ownership program, and may be eligible for annual bonuses. The company also offers unlimited flexible time off, ten paid holidays, and eligibility for ten weeks of paid parental leave upon hire.

Requirements

At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
Deep hands-on implementation experience with at least two ServiceNow IRM/GRC areas, such as Risk Management, Policy and Compliance Management, Audit Management, or Third-party Risk Management.
Working knowledge of IRM concepts and data relationships, including entities, risks, controls, control objectives, assessments, issues, indicators, and risk-response or remediation workflows.
Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
Ability to travel 25% to 50%.
Ability to work permanently in the United States without sponsorship.
Commitment to inclusion and diversity, and openness to new ideas and perspectives.

Nice To Haves

Experience delivering IRM solutions for utilities, financial services, healthcare, energy, or other regulated and asset-intensive industries.
Experience integrating external regulatory content, risk data, control libraries, or enterprise systems with ServiceNow IRM.
Experience with Advanced Risk Assessment, Smart Assessment Engine, IRM workspaces, Performance Analytics, or automated indicators and metrics.
ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant GRC/IRM implementation certifications.
Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.

Responsibilities

Lead ServiceNow IRM development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
Design and configure solutions across ServiceNow Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities.
Translate risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs, workflows, assessments, integrations, and platform configurations.
Configure IRM data structures and relationships for entities, risks, risk statements, controls, control objectives, authority documents, citations, issues, indicators, and remediation activities.
Build and enhance risk assessments, control attestations and testing, policy exceptions, issue-management workflows, approvals, notifications, reports, dashboards, and workspace experiences.
Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
Own technical quality through design and configuration reviews, testing, troubleshooting, release support, documentation, and proactive delivery-risk management.
Use AI and automation tools to accelerate analysis and improve delivery efficiency, validating outputs with sound judgment.