Senior ServiceNow Developer - IRM/GRC
About The Position
West Monroe is seeking a Senior ServiceNow Developer focused on IRM/GRC to help clients modernize governance, risk, and compliance capabilities on the ServiceNow platform. The role leads technical workstreams and designs, configures, and develops GRC/IRM solutions that strengthen risk oversight, control assurance, policy compliance, audit readiness, and issue remediation. The developer partners with business, risk, compliance, audit, security, and technology stakeholders to deliver outcomes-focused client solutions. The role covers ServiceNow IRM development from requirements and technical design through configuration, testing, deployment, and documentation. Solutions may span Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities. The developer translates risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs and platform configurations, and maintains technical quality through reviews, testing, troubleshooting, release support, documentation, and proactive delivery-risk management. AI and automation tools are used to accelerate analysis and delivery, with outputs validated using sound judgment.
Requirements
- At least 4 years of experience developing and configuring solutions on the ServiceNow platform.
- Deep hands-on implementation experience with at least two ServiceNow IRM/GRC areas, such as Risk Management, Policy and Compliance Management, Audit Management, or Third-party Risk Management.
- Working knowledge of IRM concepts and data relationships, including entities, risks, controls, control objectives, assessments, issues, indicators, and risk-response or remediation workflows.
- Strong ServiceNow development skills, including JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Experience leading technical workstreams or owning ServiceNow development deliverables through requirements, build, testing, migration, release, and documentation.
- Ability to travel 25 to 50%.
- Ability to work permanently in the United States without sponsorship.
- Commitment to inclusion and diversity, and openness to new ideas and perspectives.
Nice To Haves
- Experience delivering IRM solutions for utilities, financial services, healthcare, energy, or other regulated and asset-intensive industries.
- Experience integrating external regulatory content, risk data, control libraries, or enterprise systems with ServiceNow IRM.
- Experience with Advanced Risk Assessment, Smart Assessment Engine, IRM workspaces, Performance Analytics, or automated indicators and metrics.
- ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or relevant GRC/IRM implementation certifications.
- Experience incorporating AI tools into day-to-day delivery workflows while assessing accuracy, security, bias, and output quality.
Responsibilities
- Lead ServiceNow IRM development workstreams from requirements and technical design through configuration, testing, deployment, and documentation.
- Design and configure solutions across ServiceNow Risk Management, Policy and Compliance Management, Audit Management, Third-party Risk Management, and related IRM capabilities.
- Translate risk methodologies, control frameworks, policies, regulatory obligations, and audit requirements into technical designs, workflows, assessments, integrations, and platform configurations.
- Configure IRM data structures and relationships for entities, risks, risk statements, controls, control objectives, authority documents, citations, issues, indicators, and remediation activities.
- Build and enhance risk assessments, control attestations and testing, policy exceptions, issue-management workflows, approvals, notifications, reports, dashboards, and workspace experiences.
- Configure and customize ServiceNow using JavaScript, Flow Designer, business rules, client scripts, UI policies, ACLs, workspaces, reporting, and dashboards.
- Own technical quality through design reviews, code and configuration reviews, testing, troubleshooting, release support, documentation, and proactive management of delivery risks.
- Use AI and automation tools to accelerate analysis, improve delivery efficiency, and support high-quality client outcomes while validating outputs.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Basic life insurance
- 401(k) plan
- Employee stock ownership program
- Annual bonuses
- Unlimited flexible time off
- Ten paid holidays
- Ten weeks of paid parental leave, subject to eligibility
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
