ServiceNow IRM Onsite Technical Engineer / Developer

TekCommands • Charlotte, NC

60d • Onsite

About The Position

This role is for an Onsite Technical Engineer/Developer focused on ServiceNow IRM (Integrated Risk Management) / GRC (Governance, Risk, and Compliance). The primary objective is to support the migration and modernization effort from Archer to ServiceNow. The engineer will collaborate closely with AMEX technical stakeholders onsite, develop various ServiceNow components, support integrations, and participate in Agile ceremonies. This is one of three onsite technical engineer positions within a larger 13-member ServiceNow IRM technical delivery pod.

Requirements

• 2-4+ years of ServiceNow configuration or development experience.
• Hands-on ServiceNow IRM/GRC implementation or technical configuration experience.
• Strong JavaScript and ServiceNow scripting experience.
• Experience with Flow Designer, IntegrationHub, REST APIs, Business Rules, Client Scripts, Script Includes, UI Policies, reports, and dashboards.
• Ability to work directly with client technical stakeholders in an onsite delivery setting.
• Experience supporting Agile technical delivery, testing, deployment, and production stabilization.
• Minimum 4 years experience in cloud environments (AWS, GCP, OpenShift, or comparable private cloud).

Nice To Haves

• ServiceNow CSA, CAD, or CIS-IRM / Risk and Compliance certification preferred.
• Experience with Claude or related AI-assisted development/engineering tooling - highly preferred.
• Based in North Carolina or able to support onsite delivery in North Carolina - highly preferred.
• Archer-to-ServiceNow migration or broader GRC platform migration experience.
• Financial Services and regulated-enterprise delivery experience.

Responsibilities

• Configure and develop ServiceNow IRM/GRC capabilities supporting the Archer-to-ServiceNow migration and modernization effort.
• Collaborate onsite with AMEX technical stakeholders on technical story elaboration, implementation planning, workflow design, and solution validation.
• Build POCs and rapid prototypes to validate technical approaches and accelerate delivery decisions.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, Flow Designer flows, integrations, reports, and dashboards.
• Support REST/SOAP integrations, IntegrationHub, import sets, transform maps, migration validation, and technical defect resolution.
• Participate in Agile ceremonies, estimation, code reviews, unit testing, system testing, deployment, and hypercare.
• Coordinate closely with the offshore technical pod and technical lead to maintain consistent implementation standards and delivery continuity.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed