ServiceNow Implementation Consultant

Crowe•Chicago, IL

7d•$62,000 - $100,000•Hybrid

About The Position

Consulting is a dynamic business focused on solving problems for our clients and serving our core markets through innovative solutions. As technology and AI continue to reshape the consulting landscape, we are looking for individuals who are curious, adaptable, and eager to learn. At Crowe, consultants are expected to build both technical and transferable skills, think critically, and use technology to solve real business problems. In this role, you will continuously learn, collaborate across teams, and explore how tools, including emerging AI capabilities, can improve efficiency, insights, and client outcomes. As you grow, you’ll also begin to take ownership of client relationships, contribute to account strategy, and support the delivery of high-impact work. Developing a sense of account leadership, including understanding client needs, ensuring delivery excellence, and building trusted partnerships, is part of what sets successful consultants apart. Success in this role comes from a growth mindset, strong communication skills, advanced critical thinking, and the ability to navigate new challenges with confidence. As a ServiceNow Cloud Solutions team member in Crowe’s Consulting Practice, your role will focus on helping clients resolve business challenges through the design, implementation, and optimization of ServiceNow solutions. You will work with senior team members to develop and deliver scalable solutions that improve operating performance, enhance customer and employee experiences, and streamline technology-enabled processes. At Crowe, we empower you to grow your technical and consulting skills, contribute to impactful client work, and take ownership of your professional development. You will have the opportunity to engage in meaningful, hands-on project work across ServiceNow applications such as IRM, ITSM, CSM, HRSD, Security Operations. From your first day, you’ll collaborate with consultants and architects, gaining exposure to both the technical and business sides of consulting while contributing to real-world client solutions.

Requirements

Strong analytical and problem-solving skills with the ability to learn quickly and troubleshoot technical challenges.
Ability to work in a fast-paced, collaborative team environment.
Strong interpersonal skills with a client-service mindset.
Entrepreneurial attitude with the flexibility to take ownership of tasks and adapt to changing project needs.
Interest in cloud technologies (e.g., AWS, Azure, GCP), enterprise service management, and developing ServiceNow expertise.
Excellent verbal and written communication skills, including the ability to explain technical concepts to non-technical stakeholders.
Willingness to travel up to 30% as needed for client engagements.
College seniors or graduate students pursuing academic degrees in Computer Science, Management Information Systems or Technology, Informatics, Computer Engineering, or Software Engineering (or similar background).
Uphold Crowe’s values of Care, Trust, Courage, and Stewardship.
Act ethically and with integrity at all times.
Verify identity and eligibility to work in the United States and complete the required employment eligibility verification form upon hire.
Must be eligible to work in the United States. Crowe is not sponsoring for work authorization at this time.

Responsibilities

Supporting the configuration, customization, and administration of ServiceNow applications across multiple modules.
Assisting with solution design workshops, requirements gathering, testing, deployment, and end-user training.
Participating in business process analysis and helping translate client needs into ServiceNow-enabled solutions.
Documenting technical designs, configurations, and implementation steps in a clear, reusable way.
Supporting Crowe’s practice growth by contributing to proposals, presentations, and thought leadership efforts.
Preparing and maintaining project documentation such as meeting notes, tracking action items, and contributing to status reports.