ServiceNow Developer
CONFIGURETEK•Ottawa, ON
About The Position
ServiceNow Service Catalogue Developer responsible for enabling efficient, user-friendly, and self-service capabilities within the ServiceNow platform. This includes delivering a centralized service catalogue, automating request fulfilment, improving the end-user experience, and supporting digital transformation and process standardization goals.
Requirements
- Experience in ServiceNow Service Catalogue development
- Proficiency in designing and building catalogue items (hardware, software, access requests, HR services)
- Experience configuring forms, variables, and UI policies
- Experience creating workflows and flows for request fulfilment
- Experience setting up approvals, notifications, and task assignments
- Experience integrating catalogue items with external systems (procurement, HR, Active Directory, etc.)
- Experience managing catalogue categories, roles, and permissions
- Experience maintaining catalogue structure and visibility rules
- Experience troubleshooting catalogue issues
- Experience updating catalogue items as business needs evolve
- Ability to deliver a centralized service catalogue
- Ability to automate request fulfilment
- Ability to improve end-user experience
- Ability to support digital transformation and process standardization
- Ability to create supporting documentation
- Availability for regular and ad hoc meetings with end users
Responsibilities
- Designing and building catalogue items (hardware, software, access requests, HR services)
- Configuring forms, variables, and UI policies
- Creating workflows and flows for request fulfilment
- Setting up approvals, notifications, and task assignments
- Connecting catalogue items to external systems (procurement, HR, Active Directory, etc.)
- Managing catalogue categories, roles, and permissions
- Maintaining catalogue structure and visibility rules
- Troubleshooting catalogue issues
- Updating items as business needs evolve
- Delivering a centralized service catalogue
- Automating request fulfilment to reduce manual effort and errors
- Improving the end-user experience by making services accessible, intuitive, and fast
- Supporting organizational goals of digital transformation and process standardization
- Providing fully configured catalogue items with forms, variables, and dynamic scripts
- Developing automated workflows or Flow Designer flows that handle approvals, notifications, and fulfilment tasks
- Implementing integrations with external systems
- Creating supporting documentation
- Being available for regular and ad hoc meetings with end users
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
