ServiceNow Developer 181943

CTI Consulting•Denton, TX

About The Position

The ServiceNow Developer designs, develops, and customizes ServiceNow applications and modules, while also supporting systems analysis and business process improvement. The role is weighted toward development (80%) and systems analysis (20%). It includes translating stakeholder requirements into technical solutions, building integrations, supporting testing and releases, and helping users adopt deployed features.

Requirements

  • Bachelor’s degree in Computer Science, Information Systems, or a related field.
  • At least 5 years of hands-on ServiceNow development experience.
  • Proven understanding of ServiceNow architecture and development best practices.
  • Experience with JavaScript, REST, HTML, CSS, Jira, and Angular.
  • Familiarity with systems analysis, business process modeling, and requirements gathering.
  • Problem-solving mindset and interest in building scalable solutions.
  • Strong communication skills with technical and non-technical audiences.
  • Ability to work independently and as part of a team.
  • Familiarity with Agile/Scrum project methodology.

Nice To Haves

  • Experience with the ServiceNow HRSD module.
  • ServiceNow certifications.

Responsibilities

  • Design, develop, and customize ServiceNow applications and modules using JavaScript, Glide, Flow Designer, and other platform tools.
  • Develop and maintain ServiceNow forms, workflows, client scripts, business rules, UI policies, and integrations.
  • Participate in Agile development cycles, including sprint planning, backlog grooming, and daily stand-ups.
  • Build and maintain REST and SOAP integrations between ServiceNow and external systems.
  • Follow ServiceNow best practices, including considerations for upgrades and scalability.
  • Collaborate with QA on testing and deployment in lower environments before production rollout.
  • Capture and document functional and technical requirements with business stakeholders.
  • Analyze existing systems and processes and recommend improvements or automation using ServiceNow.
  • Translate business requirements into actionable stories and technical specifications.
  • Assist with user training, documentation, and support for deployed features and improvements.
  • Support release planning and coordination across teams as needed.
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