ServiceNow Developer

ICF • Reston, VA

25d • Remote

About The Position

As a ServiceNow Developer, you will develop and deploy ServiceNow solutions for clients by designing, configuring, customizing, and implementing applications to meet business requirements. You will work with Solutions Architects, Business Analysts, project managers, implementation specialists, and other stakeholders to translate business outcomes and functional requirements into effective solutions, coordinate project work, and communicate risks, issues, successes, and status.

The role includes implementing and maintaining ServiceNow configurations, scripts, business rules, and UI policies; supporting data migration from legacy systems; assisting with integrations; documenting technical decisions; testing solutions; and supporting user training, change management, incident resolution, and compliance. You will also continue ServiceNow certification and training and stay current with platform features and best practices. U.S. citizenship is required, candidates must be able to obtain a DHS Public Trust clearance, and both residence and work must be in the United States. The position is listed as nationwide remote.

Requirements

• At least 3 years of software development experience.
• At least 2 years of experience implementing ServiceNow solutions.
• At least 1 year of JavaScript experience.
• At least 1 year of experience in agile software development.
• ServiceNow Certified System Administrator certification.
• U.S. citizenship is required.
• Must be able to obtain a DHS Public Trust clearance.
• Must reside in the United States, and work must be performed in the United States.
• Applicants must submit their applications directly; third-party submissions may be excluded from consideration.

Nice To Haves

• ServiceNow Certified Application Developer certification.
• Ability to work autonomously with little oversight to configure, customize, and implement ServiceNow applications using App Engine.
• Experience developing and maintaining advanced scripts, business rules, and client scripts.
• Experience supporting data migration from legacy systems to ServiceNow.
• Experience testing ServiceNow configurations for functionality, data integrity, and user experience.
• Experience troubleshooting and resolving technical issues related to ServiceNow implementations.
• Strong verbal and written communication skills and ability to collaborate with cross-functional teams.
• Strong experience with agile methodology and working on agile Scrum teams.
• Ability to work effectively in a team-oriented, collaborative environment.
• Ability to work in a fast-paced environment.
• Attention to detail in work and client interactions.
• At least 1 year of advanced JavaScript experience.
• Strong experience presenting and interfacing with stakeholders.
• Active DHS or DoD Secret clearance.

Responsibilities

• Work with Solutions Architects and Business Analysts to understand and document business outcomes and functional requirements, and translate them into ServiceNow solution designs.
• Collaborate with cross-functional teams to implement ServiceNow solutions that meet designed requirements and industry best practices.
• Develop and maintain complex scripts, business rules, and UI policies.
• Support data migration design and activities from legacy systems, ensuring accuracy and consistency and favoring out-of-the-box ServiceNow data schemas before custom tables and fields.
• Assist architects and senior developers with integrating ServiceNow with other systems and applications.
• Document configurations, customizations, data schemas, and technical decisions.
• Test ServiceNow configurations for functionality, data integrity, and user experience, and make necessary adjustments.
• Support end-user training and adoption of implemented solutions.
• Assist with change management during transitions, address inquiries, and resolve issues.
• Troubleshoot and resolve technical issues related to ServiceNow implementations, working with support teams on incidents and problems.
• Follow security best practices and ensure solutions meet relevant compliance requirements.
• Stay current with ServiceNow features, enhancements, and best practices, and continue certification and training to meet practice standards and growth areas.
• Coordinate with project managers, implementation specialists, and stakeholders, communicating project risks, issues, successes, and status.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed