ServiceNow Developer (Contractor)

PlayStation Global•San Diego, CA

23d•$66 - $82

About The Position

Sony Interactive Entertainment is seeking a mid-level ServiceNow Developer to support and enhance its global ServiceNow platform. The role contributes to operational support, platform development, integrations, maintenance, and documentation, working with experienced developers, architects, and business partners. Responsibility is aligned with the successful candidate’s skills and experience; mid-level developers are expected to complete routine assignments with greater independence. The position offers opportunities to build ServiceNow expertise through hands-on development, code and design reviews, and platform initiatives. The developer supports queue management, incident investigation and mitigation, request fulfillment, platform monitoring and maintenance, and the development and support of integrations with enterprise systems. The role also configures, develops, tests, and enhances ServiceNow solutions, supports releases and upgrades, contributes to technical design and peer reviews, and documents solutions and support procedures. Work is performed collaboratively across technical and business teams and must comply with applicable governance, change-management, security, privacy, and data-protection requirements.

Requirements

Approximately 3–5 years of relevant experience with ServiceNow, another enterprise workflow platform, or a combination of related education, training, and practical experience.
Working knowledge of ServiceNow configuration and development concepts.
Experience with ITSM processes such as Incident, Change, Problem, or Request Management.
Experience with JavaScript or a comparable scripting language; ServiceNow-specific scripting and Glide API experience may be developed in the role.
Foundational understanding of REST APIs, web services, authentication, and data integrations.
Ability to investigate technical issues, document findings, and communicate when assistance is needed.
Ability to collaborate with technical and nontechnical colleagues.
ServiceNow Certified System Administrator certification, or willingness to obtain it.
Clear communication of progress, risks, questions, and technical information.
Ability to accept and apply constructive feedback, organize assigned work, and follow through on commitments.
Collaborative and respectful approach with colleagues from different roles and backgrounds.
Ability to balance independent problem-solving with timely escalation.
Interest in continued technical and professional development.

Nice To Haves

Experience with IntegrationHub, Flow Designer, REST or SOAP integrations, or MID Servers.
Familiarity with CMDB, Discovery, Service Mapping, Hardware Asset Management, or Software Asset Management.
Exposure to source control, automated testing, CI/CD, or ServiceNow Automated Test Framework.
Experience with Platform Analytics or Performance Analytics.
Familiarity with Virtual Agent, AI Search, or Now Assist.
ServiceNow certifications such as Certified Application Developer or relevant implementation specialist credentials.

Responsibilities

Support queue management, incident investigation and mitigation, request fulfillment, and routine platform maintenance.
Monitor platform health, logs, scheduled jobs, and integrations; investigate issues and coordinate with dependent teams as needed.
Document issues, findings, resolutions, and follow-up actions.
Participate in agile team activities, including stand-ups and planning.
Manage incident response during regular working hours and coordinate handovers with global colleagues as needed.
Develop and maintain ServiceNow integrations with enterprise systems using technologies such as IntegrationHub, Flow Designer, REST or SOAP APIs, and MID Servers.
Monitor and troubleshoot existing integrations and implement fixes appropriate to experience level.
Participate in integration testing, validation, error handling, and reconciliation to support reliable data exchange.
Apply approved authentication, credential-management, security, and data-handling practices.
Configure, develop, test, and enhance ServiceNow solutions using components such as Script Includes, Business Rules, Client Scripts, UI Policies, Transform Maps, Import Sets, and Flows.
Support platform upgrades, patches, clones, releases, and routine maintenance.
Create maintainable solutions that follow established development, security, testing, and accessibility standards.
Participate in peer reviews and address feedback before deployment.
Identify opportunities to improve platform reliability, usability, and support processes.
Collaborate with developers, architects, product owners, administrators, ITSM, HRIS, ITOM, Security teams, and external vendors.
Translate clearly defined business requirements into technical solutions and seek guidance when requirements or risks are unclear.
Participate in technical design discussions, code reviews, troubleshooting sessions, and knowledge-sharing activities.
Develop knowledge of ServiceNow architecture, APIs, authentication, data management, and secure development practices.
Create and maintain technical documentation, including solution designs, integration mappings, process flows, support procedures, and runbooks.
Ensure work complies with applicable governance, change-management, security, privacy, and data-protection requirements.
Contribute reusable guidance and resolved issues to team wiki or Confluence spaces.