ServiceNow Developer

ServBeyond Solutions•Rockville, MD

5d•$135,000 - $145,000•Onsite

About The Position

The ServiceNow Developer will serve as a hands-on technical resource executing development and configuration tasks under the guidance and direction of the Lead ServiceNow Architect. This role is focused on technical execution, configuration, and developer-level delivery for the client’s ServiceNow CSM effort. The work will be performed in a secure government environment with CAC access, and prior secure government ServiceNow experience is preferred. Why Join ServBeyond ServBeyond is proud to be recognized for growth and service, including INC 5000 recognition and a 2026 Service to the Citizen Award. We are continuing to build on that momentum by investing in talented people, disciplined systems, and the proposal capabilities that will support our next stage of growth. This role offers the opportunity to contribute directly to mission-focused client delivery while helping strengthen the systems, standards, and technical execution practices that support ServBeyond’s continued growth.

Requirements

ServiceNow Customer Service Management (CSM) configuration and development experience.
Practical experience configuring platform integrations using ServiceNow Integration Hub, REST APIs, and Robust Transform Engines (RTE).
Hands-on experience executing automated data migrations, schema mapping, and table cleansing from legacy formats such as flat files, custom tables, spreadsheets, and SharePoint lists into ServiceNow environments.
Hands-on experience building dashboards and reports using ServiceNow Performance Analytics.
Hands-on experience implementing automation using Flow Designer and Process Automation Designer (PAD), including playbooks, task routing, and system notifications.
Experience configuring Query Business Rules and field-level ACLs to support secure data visibility and multi-tenant boundaries.
CSM Portal & Core Case Configuration: Hands-on configuration of ServiceNow CSM capabilities, including Configurable Workspace, Service Portal, Record Producers, catalog workflows, and case management functionality.
Platform Workflows & Process Automation: Hands-on implementation of Flow Designer subflows, Process Automation Designer (PAD) playbooks, automated task routing, system notifications, and workflow automation.
Integration Engineering & APIs: Configuration of REST integrations and Integration Hub workflows using Robust Transform Engines (RTE) and Workflow Data Fabric where applicable.
Legacy Data Migration / ETL: Creation of staging import sets, data cleansing scripts, schema mapping, deduplication support, and target-record indexing using the client Unique Account ID.
Performance Analytics & Reporting: Configuration of Performance Analytics indicators, collection jobs, breakdown sources, dashboard filters, and reporting views.
Developer-Level Execution: Practical ES5/ES6 scripting, clean and upgrade-safe configuration, unit testing, and timely escalation of blockers while working under the Lead ServiceNow Architect.
Minimum of 5 years of hands-on IT platform development/configuration experience, including at least 3 years of ServiceNow platform experience and at least 2 years of hands-on ServiceNow CSM configuration/development experience.
Execution-Focused: A disciplined builder who excels at taking technical specifications and designs from the Architect and turning them into functional platform features.
Detail-Oriented: Highly focused on data quality, rigorous unit testing, and keeping configuration code clean and upgradable.
Collaborative Team Player: Ability to work closely under a technical lead, providing clear progress updates and quickly escalating blockers.
Must be a U.S. Citizen consistent with contract eligibility requirements.
Must be able to obtain and use a Common Access Card (CAC) for secure, identity-validated access.
Must be able to work under a Lead Architect in a secure government environment with CAC access.

Nice To Haves

Prior experience configuring or hardening ServiceNow in a secure government, federal, or similarly regulated cloud environment.
STIG and/or CIS Benchmark hardening experience.
Webhooks with error handling and latency handling through custom scripts.
GitLab integration experience.
ServiceNow ITSM experience in addition to CSM.
ServiceNow micro-certifications in Flow Designer, Integration Hub, and Performance Analytics.
Experience building or customizing Service Portal widgets using HTML, CSS, and SASS.
ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM)
ServiceNow Certified Implementation Specialist – IT Service Management (ITSM)
ServiceNow micro-certifications in Flow Designer, Integration Hub, and Performance Analytics
Government-required IAT Level II baseline certification, such as CompTIA Security+ CE, if required by the customer or environment

Responsibilities

CSM Configuration & Development: Build and configure the CSM Configurable Workspace, customer-facing Service Portal, intent-based Record Producers, and automated catalog workflows based on technical designs and architecture blueprints.
Workflow Automation Execution: Implement low-code automation using Flow Designer and Process Automation Designer (PAD) to build stage-gated playbooks, automated task routing, and system-level notifications.
Integration Implementation: Configure and develop secure, bi-directional REST integrations and workflows using Integration Hub, Robust Transform Engines (RTE), and Workflow Data Fabric to connect the CRM with co-resident platform modules.
Data Migration Execution (ETL): Set up staging tables, execute data cleansing scripts, and migrate legacy records (from SharePoint lists, spreadsheets, and custom tables). Ensure data maps accurately using the system-generated client Unique Account ID as the core structural key.
Dashboard Configuration: Set up the Performance Analytics module, defining indicators, collection jobs, breakdown sources, and interactive dashboard filters as specified by metrics requirements.
Secure Environment Configuration Support: Support configuration and remediation activities needed for secure government environments, including STIG/CIS-related findings when applicable, under the direction of the Security and Architecture team.
Current Workflow Migration to CSM: Support the migration of current application workflows into ServiceNow CSM, including configuration, workflow automation, data migration support, analytics, UAT/training support, and deployment/go-live readiness.